Are security, surveillance, tribal police and gaming commission all pulling in the same direction? Integration of primary-asset protection elements and departments is the key to having a well-prepared gaming operation. Interbrief.org helps gaming owners and operators reach that goal by delivering an integrated set of services that includes security consulting, vulnerability assessments, labor action contingency planning, emergency procedure development, ethics testing, customer service standard testing and expert witness assistance.
One of the most valuable services for anyone in the gaming industry is an asset protection audit. Human, financial, fixed-property and informational assets are at risk from a constant and increasing threat picture.
Interbrief has the ability to evaluate and recommend target hardening elements that properly protect critical assets. In addition to evaluating critical assets, Interbrief digs deeper to identify other potential liabilities through ethics testing.
Ethics testing involves undercover operatives posing as guests to specifically and randomly target owner and guest assets, including nightclub door cover charges, liquor revenue, marketing gift promotion and parking receipts, among others.
Ripple effects of a shrinking economy have resulted in management/supervisory/administrative downsizings and reduced hours and tips for team members. The results of these scenarios in some cases show up in decreased operating profit, which is incorrectly attributed to economic drivers as opposed to ethical breaches.
Today, more than ever, operators can benefit from proactive shopping services like those offered by Interbrief. Undercover Ethics Testing delivers results that enable the organization to endure potentially expensive and embarrassing guest recovery measures.
Similarly, Customer Service Standard Testing services are designed to measure team member compliance. Every year, the costs of customer retention and service recovery measures rise, which justifies the recurring utilization of professionally trained and expert undercover operatives. Market share changes also can be attributed to guest service breakdown. Only a percentage of disillusioned guests actually voice their displeasure to operators; many will simply choose to take their business elsewhere.
In addition, Interbrief provides enterprise risk management design and training services, specifically geared for gaming operations. Education, commitment and understanding of risk across the entire organization emphasizes prevention and mitigation for each and every team member. Interbrief performs presentations and education of new or established ERM programs.
Interbrief.org services provide peace of mind and financial stability in some of the most important areas of the gaming industry.
