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Entertainment Design

Entertainment Design Corporation is an award-winning design and production design company headquartered in Los Angeles, California. EDC is dedicated to producing bold, original and awe-inspiring work around the globe.

With roots in film, television, theater, live events and themed entertainment, EDC strives to tell new and engaging stories through their diverse portfolio of branded attractions, experiential destinations and live shows.

EDC is led by Jeremy Railton and Alex Calle. Railton is the founder and principal designer and has made a career out of creating many of the “biggest” and “firsts.”

Some highlights from his 40 years of experience include creating the Fortune Diamond and the Wishing Crystals attractions for Galaxy Macau, the Dancing Cranes and Lake of Dreams attractions for Resorts World Sentosa in Singapore, the Sky Screen attraction for the Place Retail Center in Beijing, the Fall of Atlantis attraction at Caesars Palace Forum Shops and the Fremont Street Experience in Las Vegas. Railton has won four Emmy awards and five THEAs during his illustrious career.

Calle serves as the chief executive officer and chief creative officer at EDC. In recent years, he worked on installing two $20 million branding icon attractions for the Galaxy Entertainment Group in Macau, and two e-ticket DreamWorks attractions for Dubai Parks and Resorts’ Motiongate theme park. Before that, Calle was based in Singapore, bringing EDC’s Crane Dance project to life—a $70 million branding icon for Resorts World Sentosa.

Calle’s film and television productions include the MTV Movie Awards, Pirates of the Caribbean II and III and Starz’ Magic City.

Fundamentally artistic and intrinsically cultural, EDC continues to immerse itself in the pursuit of fresh, inspiring and out-of-the-box ways to ultimately wow, amuse and entertain.

For more information, visit entdesign.com.

Cuningham Group

This year, Cuningham Group Architecture Inc. celebrates 50 years of architecture and interior design practice. The firm has focused significantly over the past 27 years on gaming and entertainment. Its world-class portfolio covers the spectrum from small, delicate spaces to complex, expansive projects that advance the art of entertainment design—including casinos, hotels, convention centers, restaurants, retail venues and support facilities completed for resort destinations throughout the U.S. and around the world.

The firm is known for a client-centered, collaborative approach they call “Every Building Tells a Story,” emphasizing one-of-a-kind solutions reflecting the vision of clients and the character of each property and site. This approach is especially prevalent in the contemporary designs created for Native American clients.

Successful tribal gaming projects evolve from a combination of culturally relevant design and a keen awareness of the central issues involved in the development of resort projects. Backed by this understanding, Cuningham Group is aligning its own Native-led design expertise with Full Circle Indigenous Planning LLC, a Native American-owned, research-based planning and visioning design firm.

Cuningham Group and Full Circle have created a long-term working relationship built on a shared goal of advancing the economic and cultural health of tribal communities through design and master planning. They have collaborated on numerous tribal gaming and master-plan projects that have helped communities create beautiful and functional facilities that are rich in culture as well as profitable and welcoming to guests. The planning skills of Full Circle dovetail with Cuningham Group’s full-service design offerings, and, as a team, their combined expertise brings a wealth of cultural knowledge, experience and innovation to projects.

For more information, visit cuningham.com.

Cintas Corporation

Cintas Corporation has been getting casinos all across North America ready for more than 80 years. Cintas’ suite of gaming solutions helps bring casino brands to life and enhances the guest experience by ensuring all of the image, safety and cleanliness details are addressed. From the casino floor to the back door, Cintas’ specialized services can save casinos time and money with the simplicity of a consolidated service partner.

As a leader in the uniform industry for nearly 50 years, the tenure among the Cintas design team is unmatched, with 115-plus years of image-apparel experience. Located in the heart of Las Vegas, Cintas’ gaming design studio focuses on designing unique apparel programs that complement any casino brand vision or brand message through high-end, highly functional uniforms.

While comfort, functionality and durability remain important aspects of any uniform program, many clients are placing additional emphasis on retail-inspired, on-trend apparel offering the latest innovations. This has positioned Cintas as a design powerhouse with a team of award-winning designers.

It takes much more than uniforms to get a casino “Ready for the Workday.” Cintas’ specialized suite of services helps improve guest satisfaction and ensure a clean, safe and impressive indoor and outdoor environment for any casino.

Cintas gets the operator’s employees and facility ready through a robust service including branded floor mats, tile and carpet deep cleaning, A/C unit cleaning, and safety programs such as First Aid cabinets, training, AEDs and even consolidated fire protection services.

For more information, visit Cintas.com/gaming or call 702-435-1262.

Ainsworth Game Technology

Ainsworth will showcase its increased Class II and Class III product lines at the National Indian Gaming Association trade show. The company will display nearly 60 game titles—including never-before-seen games for both Class II and Class III markets—in Booth 536.

The event will feature the worldwide debut of the Class II version of Ainsworth’s popular A640 cabinet, along with the Class II debut of the Company’s hit Pac-Man Wild Edition game.
The A640 cabinet is Ainsworth’s biggest and brightest in history. The sleek, 40-inch LCD touch-screen monitor captures players’ attention on any gaming floor.

Pac-Man Wild Edition, part of a strategic partnership between Ainsworth and Bandai Namco Entertainment Inc., offers players all the excitement of the classic arcade game. In addition, a variety of titles will be showcased on the A640 cabinet for Class II operations, including Desert Dawn, Desert Dusk and Rumble Dragon.

Additionally, in the Class II space, Ainsworth will display its patent-pending AnyBet progressive link. Launched earlier this year, the AnyBet link enables players to win life-enhancing jackpots at any bet. It is now deployed at Class II properties across the U.S.

Ainsworth’s Class III game library also continues to expand. NIGA will mark the first public display of the brand-new Jackpot Strike linked progressive games on the A600 cabinet. Jackpot Strike is a multi-game, multi-denom product, highlighted by a Hold ‘n ReSpin feature and a huge top progressive award. Jackpot Strike will be introduced at NIGA for both the Class II and Class III markets—a first in the company’s history.

Also on display will be a variety of exciting A640 content, including two games in the Stacked Up series: Rio Riches and Glitter Jewels.

For more information, visit agt-slots.com.

AGS

AGS’ “obsession with the game” paid off this January after a successful initial public offering on the New York Stock Exchange, marking one of the most significant moments in the company’s history. Now actively traded on the NYSE under the ticker symbol AGS, the company’s presence at the 2018 National Indian Gaming Association trade show will further showcase how it’s more obsessed than ever with consistently delivering high-performing casino products to tribal gaming customers throughout the country.

Headlining the company’s slot products at the show, AGS officially will launch its new slot cabinet, the Orion Slant. Attendees will see firsthand how the new Orion Slant cabinet magnifies the innovative and award-winning Orion Premium Portrait cabinet with its consistently unmatched performance, distinctive style and incredible flexibility.

Featuring a 32-inch top monitor, 24-inch bottom monitor, LCD button deck and USB charging port, the Orion Slant offers players a comfortable yet immersive gaming experience.

With more than 2,000 placements across the country, AGS’ table product portfolio continues to expand, and at this year’s show the company will feature its new award-winning, multi-level STAX progressive technology. Attendees will see how STAX easily integrates with hit games like Super 4 blackjack and Royal 9 baccarat to increase jackpot wins and add extra engagement to table game pits everywhere. The company’s highly anticipated Dex-S single-deck card shuffler also will be on display as it powers the shuffle on AGS’ popular Criss Cross Poker game.

AGS also will demonstrate its white-label social casino offering, Social WLC. This turnkey, free-to-play mobile app platform designed for casino operators blends each customer’s casino brand with AGS’ player-favorite games into an interactive casino experience players can take anywhere.

For more information, stop by Booth 1137 or visit playags.com.

Agilysys

A leading developer of next-generation hospitality software technology that supports the entire guest life cycle, Agilysys specializes in point-of-sale, property management, inventory and procurement, analytics, secure payments, document management and mobile solutions and services.

InfoGenesis POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touch-screen applications with industry-leading offline performance. It combines innovative point-of-sale for casino resorts, hotels, restaurants and food service venues with extensive options for fixed, mobile and tablet devices.

InfoGenesis Flex delivers the full functionality of InfoGenesis POS on a convenient mobile tablet. Mobile POS technology extends to reach more areas across the property to keep revenue flowing.

rGuest Stay, a next-generation cloud-based property management system, is designed to help properties increase revenue with upsells at check-in, and streamline operations with folio management.

Lodging Management System is an award-winning property management system that automates every aspect of hotel operations, including reservations, credit card processing, accounting, housekeeping, sales and catering, activities scheduling, food and beverage sales, online reservations, remote check-in, spa scheduling and more.
Visual One is an all-in-one solution for full-service resorts, boutiques and independent hotels. This comprehensive suite meets the highest standards of the world’s most prestigious resorts.
Insight Mobile Manager is a hotel manager’s best friend, offering real-time access to key PMS performance metrics in a convenient, mobile dashboard.

rGuest Pay offers unprecedented reliability in a payment gateway solution. It’s the hospitality industry’s first PCI-validated, point-to-point encrypted payment gateway.

rGuest Analyze is a powerful business intelligence tool that leverages point-of-sale data to help managers identify sales trends, illuminate hidden costs and gain insights into the business. It provides users with compelling dashboards, easy-to-understand charts and graphs, mobile access and user-friendly reporting tools.

For more information, visit Agilysis.com.

Trouble with Trump?

Locking Up Land
Will Interior limit land-into-trust? By Judith Shapiro

Establishing a tribal land base is painfully difficult. Nearly 140 years after the General Allotment Act systematically dismantled tribal land holdings, more than 80 years after the Indian Reorganization Act aimed to revitalize tribal lands, and only nine years after the Carcieri decision slammed the brakes on many tribes’ applications, the intentions of the current administration are not yet clear.

Under President Barack Obama, the United States acquired more than a half million acres in trust for tribes. In its first year, the Trump administration’s Interior Department, under Ryan Zinke, has accepted title to a tiny fraction of that total, and there is concern that the future may look more like the George W. Bush unofficial moratorium.

“Off-reservation gaming” is the hot-button label employed by those who would prefer that tribal economic activity stay on the reservation. That attack is used broadly, even as to tribes that have no reservation to be “off” of. Tribes that clearly warrant the remedial Indian land provisions spelled out in in the Indian Gaming Regulatory Act (newly recognized, restored after termination, lands acquired in settlement of a land claim) are accused of “reservation shopping,” as if they had historically chosen alienation from their traditional homelands. Tribes seeking new gaming lands seldom find an easy path.

IGRA and Interior Department regulations already limit the use of new trust land for gaming. Very few such applications succeed, and the new administration seems unlikely to enhance opportunities.

From the outset, the new administration has shown its intent to control the land-in-trust process more closely. Last April, the Interior Department called for all off-reservation land applications to be reviewed, and decided in the Central Office, rather than in the Regional Offices. Off-reservation gaming applications were made subject to the control of the Acting Deputy Secretary of the Interior James Cason, whose actions in the Bush administration essentially halted off-reservation gaming acquisitions.

In extending central review beyond gaming applications, the broader transfer disrupted even non-gaming trust acquisitions that were on the verge of completion.

The Interior Department has advanced a controversial proposal to reconfigure the present regulations governing trust land acquisition (25 C.F.R. Part 151). The proposal first surfaced in an October 2017 letter to tribal leaders inviting comment under an accelerated consultation intended to conclude by December 15, 2017.

Tribal leader response was emphatically negative. At a listening session held during the National Congress of American Indians annual meeting in Milwaukee, tribal leaders objected that the proposal should have followed tribal consultation, not preceded it, and noted a number of objectionable proposed changes:

• A proposal to bifurcate the process would create a second layer of federal decision-making for all off-reservation acquisitions, and likely raise the opportunity for an additional layer of judicial challenges by opponents to tribal trust land.

• The proposal would interpose improper federal control over the tribes’ proposed use of new trust land.

• As to gaming acquisitions, the proposal would improperly transform IGRA to limit trust acquisition authority, in violation of IGRA’s express disclaimer: “Nothing in this section shall diminish the authority or responsibility of the Secretary to take land into trust.” 25 U.S.C. § 2719(c).

• The proposal would add unnecessarily burdensome inquiry non-gaming applications.

• The proposal would give undue weight to the interest of state and local governments, and would effectively require tribal concessions as part of a trust application.

• The proposal would reinstate the department’s 30-day “self stay” following a positive trust decision—thus inviting immediate litigation.

• The proposal, ominously, suggested creating a process for removing land from trust.

Tribal response was almost unanimously negative, prompting an NCAI resolution condemning the proposal. Interior’s response was to withdraw the proposed rule, then initiate a consultation process designed to inform a later rule-making proposal.

This time, the consultation would focus on 10 specific questions. Interior scheduled six consultation meetings this winter. The session for Northeast tribes, canceled first by a government shutdown and more recently by a winter storm, has not yet taken place. The withdrawn proposal remains a shadow on the process, and tribal comments remain negative.

The department asks: What should the objective of the land-into-trust program be? What should the department be working to accomplish? The answers should not be difficult. The department stands as the primary trustee for Indian tribes, with the responsibility and authority to take land into trust for tribes struggling to restore cultural, economic and jurisdictional bases of support for their communities.

The land-into-trust program was intended as an affirmative remedy for hundreds of years of official actions designed to separate tribes from their lands. The Interior Department must keep that remedial goal as paramount to its trust responsibility.

Tribes have until June 30 to submit written comments, and should take that time to assemble a record that affirms, through facts and examples, the legal and moral basis for improving, rather than hindering, the process for tribal trust acquisitions.

There can be little doubt that Interior should improve the difficult process for restoring tribal land base. There is, similarly, little doubt that tribes believe that Interior’s recent proposal will only worsen a bad system. The first and most important principle must remain the department’s trust responsibility to tribes.

 

The Good, The Bad & The Ugly
Possibilities and challenges lay ahead during the Trump presidency. By Jana McKeag

“It was the best of times, it was the worst of times.” We all remember reading those opening lines from A Tale of Two Cities, Charles Dickens’ classic novel about a severely divided country, an arrogant autocracy, laying blame and finger-pointing and a ruling society removed from reality.
Sound familiar?

Perhaps more than any other time in recent history, Indian Country is facing what could be its best but also, potentially, its worst time historically, financially and politically. The 2017 edition of the “Indian Gaming Industry Report,” authored by economist Dr. Alan Meister of Nathan Associates, shows that in the nationwide gaming “revenue figures by casino” segment for calendar year 2015, Indian gaming grossed $30.5 billion, up over the previous year by 5.5 percent, while commercial casinos grossed $29.8 billion, up by just 1.6 percent.

Fast forward to 2018….the Age of Millennials, technology- and social-driven gaming, the dark web and, oh yes, Year Two of the Trump administration.

While gaming issues and tribal gaming issues currently hover on the periphery of the administration’s and Congress’ sightlines, there are nevertheless signs of change, and the jury is still out on what the impact will be on the future of tribal policy and tribal gaming.

President Trump recently signed H R. 984, the Thomasina E. Jordan Indian Tribes of Virginia Federal Recognition Bill granting federal recognition to six tribes in Virginia. Yay!
But, the bill includes language stating: “The bill prohibits the tribe(s) from conducting gaming activities.” Really?

The Department of the Interior has approved taking land into trust for the Shawnee tribe of Oklahoma, a previously landless tribe. But, for some reason known only to God (and maybe MGM), Interior has refused to rule on a request by the Mohegan and Mashantucket Pequot tribes to approve amendments to their gaming agreements with the state which would allow them to jointly develop a commercial (not tribal, not on trust land) casino in Connecticut.

In the meantime, Interior has announced that it is “considering revisions” to its land acquisition regulations in order to “reduce the burden on tribal applicants.”

It is true that, for decades, the process for taking land into trust for both gaming and non-gaming acquisitions has been a lengthy, cumbersome, arbitrary and inconsistent process. Land acquisition has also been a vehicle for enhancing self-governance, self-determination and economic independence.

While Interior’s stated motives may be to make the process less burdensome, their expedited consultation process with tribal leaders on this extremely important issue begs the question about whose “burden” is of greater concern, Department of the Interior or tribes.

The gaming industry has acknowledged that millennials are the new market, but both Indian gaming and commercial gaming are still grappling with the operational and legal concerns of tailoring their gaming and entertainment offerings to a market which is rooted in technology and social media.

Compounding this issue is the looming U.S. Supreme Court decision on the Professional and Amateur Sports Protection Act (PASPA), which could potentially open up opportunities not only in sports betting but daily fantasy sports, e-gaming and who knows what other types of online and technology-based forms of betting percolating in the minds of young techno-geeks.

However, with opportunity also comes challenges, and perhaps the biggest and most dangerous challenge to technology-driven gaming is the all-too-real threat of cybercrime. The 2017 X Force Threat Intelligence Index Report, published by IBM, found that over 2 billion records were compromised last year alone, that there was an 8,350 percent (that is not a typo) increase in ransomware, and that at an average 197 days will go by before a breach is detected.

The gaming industry is not only at risk, but is also presented with some unique challenges. In addition to gaming systems, security cameras, points of sale and other devices on the casino floor as well as “back-of-the-house” computers and security equipment, there are other numerous points of entry which, while designed to enhance the gaming experience, also increase vulnerability.

Player’s cards, for example, not only provide access to customer data related to gaming devices, but also to points of entry at restaurants, hotels, entertainment facilities, golf courses, gift shops and promotional kiosks.

In addition, the tribal gaming and the commercial gaming industry are both vulnerable to the low-tech but equally dangerous threat of active shooters. As we saw in the Mandalay Bay tragedy last year, while casino properties can provide a wide range of entertainment for all sectors of the public, it is that openness that makes them an easily exploited target.

Unfortunately, with the exception of Russian hackers, Congress has yet to take a serious look at widespread cyberthreats or meaningful gun control. Indian gaming and commercial gaming are on their own in addressing these onerous threats.

Best of times or worst of times?

 

Making America Game Again
The Trump Administration at One Year.  By Michael J. Anderson

On January 20, 2017, President Donald J. Trump was sworn in as the 45th president of the United States. Tribal leaders and Indian Country as a whole were justifiably concerned about a president with a mixed record of interactions with native peoples.

Trump’s early 1990s opposition to the Mashantucket Pequot casino project has not been forgotten, particularly his dubious attacks on the authenticity of the tribe. However, following those early days of opposition to Indian gaming, private citizen Trump has since partnered with one tribe, the Twenty Nine Palms Band in California, and regularly sought out native partners like the Cowlitz Tribe for casino ventures.

Indian Country has not had a president as knowledgeable on casino gaming as Trump. His interaction with Indian Country, while limited, was more intensive than most recent presidents before they assumed office. Although the administration is still new, there are now enough policy decisions to reach some preliminary conclusions about its Indian policy.

Overall, the Trump administration has proved “friendly” to Indian gaming both in terms of its decision-making at the Department of the Interior (DOI) and its legal positions in court. While the administration has not supported every gaming request made by tribes, it has supported the overwhelming majority. To date, the administration’s performance merits a solid “B.”

Most federal decisions affecting Indian gaming come from DOI, the National Indian Gaming Commission (NIGC) and the Department of Justice (DOJ). These agencies have fielded solid and experienced teams on their Indian gaming matters. Though, to date, there has not been confirmation of a new assistant secretary for Indian affairs (ASIA), an Alaska Native, Tara Sweeney, is set to be nominated.

The Trump administration has rendered some initial decisions on land-into-trust matters that align with the previous administration. Some policy developments, however, spark concern. The administration issued preliminary draft revisions to regulations governing fee-to-trust acquisitions at 25 C.F.R. Part 151. The proposed changes have been strongly criticized in Indian Country.
Additionally, a memo requiring that all off-reservation fee-to-trust applications be reviewed in Washington, D.C.—even non-gaming parcels—indicates a less flexible approach to acquisitions. Time taken to process even routine conveyances has increased by months, as these packages become backlogged in Washington, D.C.

 

Fee-To-Trust Decisions

The Obama administration—and in particular Acting Assistant Secretary Larry Roberts—made a number of end-of-administration decisions involving land-into-trust. In January 2017, DOI approved a 107-acre “two-part” gaming application for the Shawnee Tribe. Oklahoma Governor Mary Fallin concurred with DOI’s decision on March 7, 2017, but transfer of the property was put on hold pending a DOI review. This led to an intensive and behind-the-scenes lobbying effort by the Shawnee Tribe and their opponents at Boyd Gaming (owner of the Kansas Star in Wichita, Kansas).

In the end, the tribe persuaded DOI to convey the land into trust.

Another late decision was Roberts’ January 19, 2017 approval of Wilton Rancheria’s 35.9-acre acquisition in the city of Elk Grove, California. After some delay, the trust decision was finalized by the Trump administration.

In a new decision faced by the Trump administration, Associate Deputy Secretary James Cason opined in a letter to the Mashantucket Pequot and Mohegan tribes that an off-reservation casino 60 miles from their reservations would not violate the exclusivity requirements in the tribes’ compacts. This decision was heralded by the tribes.

However, the department later appeared to have reversed this decision by not publishing a Federal Register notice that should have said the tribes’ compact amendments for the off-site location was approved or “deemed approved.” This has left the issue of compact approval in legal limbo.

In other cases, the Trump administration has defended the secretary’s authority to take land in trust.

 

Proposed Revisions To 25 C.F.R. Part 151

On October 4, 2017, DOI released draft revisions to the off-reservation fee-to-trust process under 25 C.F.R. §151.11 and §151.12. The draft revisions would establish a two-step review process with threshold criteria to be met before proceeding to a full review, distinguish gaming acquisitions from non-gaming acquisitions; and create several new items that must be included in an application.

The draft revisions also reinstate the 30-day delay for taking land into trust following a decision by the secretary.

The draft revisions require trust applications for economic development purposes to provide a plan with detailed analysis of anticipated economic benefits to the tribe, its members, and the local community. Under the proposed regulations, all off-reservation applications must include information on a tribe’s historical or modern connection to the land.

Cason has alluded to the need to restore more balance in favor of local governments for off-reservation requests. But a more damaging proposal is the reinstating of the 30-day delay rule. Currently, when a tribe’s application is approved by ASIA, DOI can take the land into trust immediately. Following a U.S. Supreme Court case referred to as the Patchak case, DOI instituted a “Patchak patch” that required any lawsuit challenging a fee-to-trust decision to be filed within 60 days. It also allowed for the land to go into trust immediately.

If the 30-day delay rule is implemented for ASIA decisions, it is not clear whether DOI will still take land in trust after a lawsuit is filed.

In summary, with a few notable exceptions, the Trump administration has generally stayed the course in defending tribes in federal court litigation against plaintiffs challenging DOI gaming decisions.

Absent some unexpected developments, the $30 billion Indian gaming industry should see business as usual from the Trump administration.

 

Buying the Best

Do-it-yourself is a great strategy for homeowners, but it often doesn’t work for hospitality operators. DIY can end up costing you more than you save. Here are four ways that a good purchasing company can partner with you in achieving the best for your project at the best price.

 

1. Take Advantage of Conceptual Budgeting

Commonly, hotel-casino owners try to budget using dollars per room as a metric. That metric is useful for the lenders, but not for the interior design and project management team. At PMI, we believe that some of the most successful projects start with an opinion of value, what we call a conceptual budget. We take the interior design team’s schematic furniture placements and assign a budget number to each piece based on the level of design expected by ownership or brand.

For example, a typical room has 35 yards of carpet, and we might budget $13 per yard based on those ownership or brand expectations. The design team can then select pattern and color within that budget. We would do the same for wall covering, lighting, case goods and the like.

We would then budget for warehousing, installation, overages, sales tax and contingency. After multiplying by the number of that room type, we end up with a budget number that includes everything needed to complete the project.

Asking a purchasing company for a conceptual budget is a smart first step in the process because it creates parameters for the design team. The design team now has the freedom to create within those budget parameters, and there are no surprises when the specifications are issued to the development team.

 

2. Do Not Buy Cheap

The difference in cost between quality furnishings and cheap product is less significant going in than it is on the back end of a project. Cheap furniture means a shorter life cycle in a contract application. Many furniture offerings today are online companies. These companies’ low prices represent residential-quality furniture that will not hold up in a hospitality setting. Cheap furniture will cost you tremendously in lost room nights, reputation, and higher maintenance costs.

A good purchasing agent will know all of the best vendors for the type of product you are installing in your facility. They will know how to bid out your FF&E and analyze the bids for your benefit. A good purchasing agent will also have the best product knowledge. Your purchasing agent should be able to speak knowledgably about product construction, durability and alternate products. This will ensure that you are getting contract-quality product that will last in your casino and hotel.

 

3. Buy Domestically As Well As Overseas

Due to advantageous pricing, much of our furniture has been coming from China. Recently, as the dollar has changed and labor costs have increased in China, we are finding increasing opportunities to procure product from other regions of the world. The regions include Vietnam, Philippines, Spain, Italy and South America. We are also seeing increasing opportunities to buy domestically. Sourcing domestically is an increasingly great opportunity, particularly when shipping costs and shorter lead times are factored into the overall project costs.

 

4. Execute the Project Well

Project purchasing is more than just issuing an order and hoping the product will deliver on time. It is the choreographed execution of thousands of transactions from sources around the world within a limited time and budget. Navigating those constraints requires specific skills, expertise in project purchasing, great attention to detail, creative problem solving, and deep product knowledge. Getting the best value for your projects requires your purchasing agent to keep the project timing in step and the entire project team informed about the movement and logistics of each item needed to open the project on time and under budget.

The key deliverable at this stage of the procurement is communication. We have seen owners that have diligently executed the first three steps and then lose focus on the project purchasing execution. They make decisions that impact the schedule and timing of deliveries to the project without informing the entire team.

They attempt to ship furniture direct to the hotel and let the contractor install the goods. Many times, the general contractor does not have the proper equipment to install furniture. Without trained crews and proper equipment, you will most likely end up with damaged, dirty or missing furniture, which, again, will cost you.

These four steps, facilitated by an experienced purchasing agent, will assure that your resources are employed to obtain the best value you can achieve for your project.

Telling The Tribal Story

Tribal Government Gaming: Can tribal heritage and Las Vegas style peacefully coexist?

Ewing: Now that tribal gaming is more sophisticated and basically worldwide, they often want Las Vegas style, which is pure gaming and pure entertainment. It does get very contemporary. Some tribes will display their culture and history in a museum or a special dedicated hall. Also, today we find culture being shown to the public in the hospitality space and less so in the gaming environment.

 

Is it a must in tribal design to draw on the natural environment?

Some of these resorts are in the most beautiful settings in the world. We’ll display some of the regional characteristics and use the materials, but inside, I find that guests want to have a different experience—almost transporting the customer to a different place.

 

Plus, the great outdoors can speak for itself when you open up a property.

Yes, today we use a lot more glass and natural light that allow views to the environment. We absolutely take advantage of the setting and environment as a complement. But we don’t necessarily duplicate it, because we don’t have to.

How do you tell the tribal story in design?

We go where the client wants to go. We’re doing Emerald Queen for Puyallup tribe in Tacoma, a brand-new project. We reference tribal history from Mount Tacoma (Mount Rainier) down to the Puyallup River to Puget Sound. That was our baseline, the thread we followed through the building, using very subliminal colors and textures. These elements might not necessarily jump out at somebody—“Oh, this part of the casino is the river”—but we use colors and textures and linework in a way that emulates a river and reflects it in a tasteful, subliminal way.

 

Do you feel called upon to create specific “selfie spots?”

The “wow” space is important. Harrah’s Cherokee in North Carolina has an incredible lobby with backlit tree forms that are very abstract, and everybody remembers and talks about them after they visit. When the opportunity is there, we like to create memorable spaces like that. The client likes it, too, when customers say, “You’ve got to go see this.”

Building on Their Success

In the 33 years since the Poarch Band of Creek Indians opened their first bingo hall in rural Alabama, it’s fair to say the tribe has prospered beyond many expectations. Wind Creek Hospitality now owns five U.S. casinos (in Alabama, Nevada and Florida); acquired two more in the Caribbean last year; and in March, flexed its considerable financial muscle to buy Sands Bethlehem in Pennsylvania’s Rust Belt. The price tag: $1.3 billion.

When the Sands marquee is replaced by the Wind Creek brand—the sale is subject to approval by regulators—nods to tribal culture will likely be integrated into the property’s iconic steel stacks and blast furnaces. But how that will look is anyone’s guess. Tribal design has never been one thing; as nations expand, design has become more expansive too, and in some cases rivals Vegas for contemporary glitz.

 

Going Big

The $180 million expansion of Harrah’s Ak-Chin in Maricopa, Arizona, due for completion this year, will add new restaurants, meeting space, a 12-story hotel and a parking garage, making Ak-Chin the largest tribal resort in Arizona.

In the O’odham language, Ak-Chin means “people at the mouth of the wash,” or arroyo. That was a good starting place for Thalden Boyd Emery Architects, which worked with the tribe to ensure indigenous elements are correctly represented and also to unify the façade of the property, which has undergone several expansions since it opened in 1994.

“Maricopa is basically an oasis, a watering place,” says Thalden Vice President Nick Schoenfeldt. “The guest rooms, while very contemporary, pick up on that blue of that water. The surrounding land is used to farm potatoes, pecans and cotton, and in the casino area we have custom mosaics that represent that.”

A new wine bar has “a very Napa, California feel, but still ties back to the community with tribal elements incorporated into the fireplaces and in the colors and textures,” says Schoenfeldt.
In the lobby, a basket-weaving pattern is visible in the underside of the lobby’s canopy, and a showpiece glass chandelier brings to mind bundles of dried devil’s claw seedpods. The space features sculpted columns that recall saguaro cactus. And outside, a terracotta cladding material is inspired by the community’s pottery-making heritage.

Some cultural references are overt, some understated. And sometimes it’s in the eye of the beholder.

At Seneca Buffalo Creek in upstate New York, the Hiawatha wampum belt, symbolizing a peace treaty forged by the Seneca, Cayuga, Onondaga, Oneida and Mohawk nations, is represented “in a way that’s respectful to the icon,” says Dike Bacon, principal of HBG Design.

“Abstract interpretations of tribal elements are incorporated in a way that non-native customers can enjoy as art, but which will speak to tribal members in a way that’s important to them culturally and personally.” One of the most memorable—and most frequently photographed—is the lit-from-within Tree of Peace, a centerpiece of the casino floor under a woven-wood ceiling.

 

Get Back

“We used to talk about creating surprises; now the surprise has to be photographable,” says Schoenfeldt. “On every project, we need a ‘wow,’ an ‘a-ha,’ an Instagram or selfie spot.”
That notion is embodied by Thalden’s work with the Nottawaseppi Huron Band of the Potawatomi, who wanted to bring a stronger tribal feel to the Firekeepers Casino Hotel in Battle Creek, Michigan.

“It was a very contemporary space, but they said, ‘We went a little far with that; there’s nothing that really says who we are,’” says Schoenfeldt. A solution was found in the Seven Grandfathers, who according to legend bestowed seven gifts—wisdom, love, respect, bravery, honesty, humility and truth—on a newborn child of the nation. In keeping with the legend, tribal members are always mindful of the seven generations that preceded them, and always plan for the seven generations to come.

“Our design team talked with the tribe about how to do that in a contemporary manner,” says Schoenfeldt. “We incorporated seven structural columns in the hotel lobby, each representing a grandfather. On each side of the columns there are the seven wisdoms, one in English and one in their native tongue. It tells the story without being in your face, and is highly successful.
“Tribes have gotten away from the nuts-and-twigs look of a lot of lodge-themed facilities,” he says. “We didn’t start that. They did. We just built on it.”

 

Star of the Show

The $285 million expansion of Pechanga Resort & Casino in Temecula, California, completed last winter, added 568 luxury rooms and suites with floor-to-ceiling windows for views of the surrounding mountains. An opulent two-story spa is also glass-enclosed to showcase the region’s natural beauty. A new ballroom is topped by a green roof. The expansion added two restaurants and 68,000 square feet of meeting and event space.

But a new 4.5-acre pool complex has been called “the star of the show.”

The 8,500-square-foot main pool features a swim-up bar with 18 submerged barstools, a Baja ledge for chaise lounges, and a zero-edge pool surrounded by cabanas. There’s a splash pad for kids, two water slides and a beach entry pool.

The lavish pool area meets or exceeds anything available in Vegas, and will enable the Pechanga Band of Luiseño Indians to “expand the opportunities to offer special events,” says Julie Brinkerhoff-Jacobs, president of Lifescapes International, which has designed the landscaping, pools and attractions for more than 35 casino hotels and resorts around the world. “It’s not only about providing terrific guest experiences, but also monetizing the spaces to increase profitability.”

Water “animates any space, from the entryway to the pool area to the interior. More and more with gaming facilities, tribal and non-tribal, the pool can be a center of special events,” transitioning easily from a daytime watering hole to an after-hours party space, she says.

At Pechanga, Lifescapes embedded sound equipment and lighting in the topiary, and layered plantings from low to high, “naturally following the curve and flow of the design and almost guiding you through the property,” says Brinkerhoff-Jacobs. The lavish additions—which preserved the tribe’s “signature trees,” mature California peppers and oak—make the resort the largest of its kind on the West Coast.

 

The Tribal Difference

The growth of tribal properties “is driven by many reasons,” chiefly the expectations of guests, says Bacon. “Customers are experienced and savvy. If they don’t get what they want in one spot, they’ll get it somewhere else. The level of online communication and critiques on social sites is driving a lot of facilities to elevate their level of quality and creating more memorable experiences.”

But in the age of destination resorts, do customers still expect a different vibe and look from tribal properties?

“I don’t know that they expect something different, but they potentially get something different,” says Howard Tribble, senior vice president of design and construction for Caesars Entertainment. “You can make adjustments and refinements but not wholesale changes—the tribe’s history is too important.

“If a tribal resort is done well, it can feel friendlier, more like a family enterprise, less glitzy and in-your-face. I would think and hope it has a more welcoming feel. It’s a different experience than a traditional commercial property. And that has a nice quality to it.”