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Be Prepared

In this, the 11th annual issue of Tribal Government Gaming, we cover the full scope of issues related to casino gaming in Indian Country. From the updated designs and renovations of the existing casinos, to the new Class II slot machines, to the possibility of iGaming, in this issue we tried to envision a tribal gaming industry of the future.

There is no doubt that gaming is reaching a saturation point in the United States. States hungry for tax revenues, tribes anxious to provide more economic development in their communities, and companies ready to ramp up their existing casinos to the next level are all driving this increase in gaming across the country. Existing tribal and commercial casinos are facing more competition, and even the new casinos are immediately put under the competitive microscope. The number of gamblers doesn’t seem to be growing, but their choices certainly are. So, existing casinos have to develop new reasons for people to come. Those reasons include more entertainment, hotels, meetings and conventions, spas, tourism and more. If done in an efficient manner with the wants and needs of customers and potential customers in mind, renovations and additions can make a big difference.

When you’re in a highly competitive environment, cost-cutting becomes an important element. There are several ways to do this, but one of the most gratifying is reducing the money paid to the state government via “fees” or outright taxes. As we all know, Class II machines are generally not considered taxable items because the state has no oversight over Class II gaming. So tribal casinos wanting to save on revenue-sharing payments to the state can add Class II games as a way to lessen that burden. The good thing is that it’s no longer your father’s Class II games. They are as robust and full of features as most Class III games.

Of course, the debate over iGaming cuts both ways. While iGaming can become another revenue stream for tribes, it can also threaten the very economic development with gaming upon which tribes have come to depend. While few tribes really want to consider internet gambling, it’s one of those issues that won’t go away. There are millions of dollars already being wagered online, and if you don’t think your casino is already being affected by iGaming, you aren’t paying attention. A rational, sensible and effective way to approach iGaming must be an essential element of any tribe’s strategy for the future.

The role of iGaming falls under the heading “If you can’t beat ‘em, join ‘em.” That’s been true of several of the larger tribes across the country when it comes to commercial casinos. But is it an effective strategy for smaller, more remote tribes? Is the “off rez” issue a challenge or an opportunity? Only tribal leaders can determine that. But would it make sense to buy struggling, stand-alone properties as some small gaming management companies are doing? Tribal casino executives have the expertise to operate in remote rural environments and congested urban areas. Wouldn’t it make sense to use that expertise for the benefit of the tribal gaming enterprise?

The most effective way of attracting new customers is via marketing. But in most cases marketing campaigns are “been there/done that” kinds of affairs. Tribes need to think outside the box to bring new excitement to their facilities and consider campaigns and activities that haven’t been tried before. Yes, that can often be risky, but risk-taking can also be rewarding. Remember, the casino business has always been a “me-too” business, with marketers constantly copying successful campaigns. It’s always best to be the leader.

As we can see, the future of tribal gaming is clearly tied to expanding the market. While there are still a few tribal casinos yet to open—albeit in major regions like Massachusetts and California—the boom growth years for Indian gaming are over. So organic growth is the only way to expand. We hope that this year’s edition of Tribal Government Gaming helps you to crystalize the strategies you need to move your tribal gaming enterprise to the next level.

Training for Review

It is no secret that the technological advancements that make gaming more entertaining for the players, more lucrative for the industry and safer all around are largely driven by the tribal gaming industry.
   
With increasingly interactive features and complex software, some of the games found on the floor today were unimaginable only 10 years ago. But as those technological advances proliferate, so, too, do new challenges faced by those responsible for the security and regulation of gaming operations and systems.
   
The National Indian Gaming Commission wants to help the industry meet those challenges and provide tribal regulators and gaming operators the tools necessary to prevent a challenge from becoming a compliance issue. In keeping with the commission’s ongoing commitment to the ACE initiative (Assistance, Compliance, and Enforcement), the NIGC’s training and technical assistance program makes every effort to keep pace with advancements in gaming technology.
   
To address the ever-evolving technology used in casinos, the NIGC offers information technology-focused training and technical assistance through its “Regulating Gaming Technology” (RGT) course. The NIGC has conducted a thorough needs assessment to develop a course, presented by expert trainers, that is focused on providing an understanding of various gaming technologies on the casino floor and offering strategies to effectively regulate that technology.
   
The RGT course provides a foundation of knowledge and skills that regulatory and operational staff can apply jointly to ensure that both the tribe’s and the NIGC’s regulatory requirements are being met as gaming technology is introduced into facilities. Less experienced regulators who may be unfamiliar with modern gaming systems will be brought up to speed on all the fundamental aspects of regulating gaming technology. More experienced regulators will also benefit from the standardized tools offered to enhance regulators’ knowledge of system and compliance requirements.
   
The RGT training offers instruction in areas such as the history of casino games, compliance standards and gaming forensics. The course is kept up-to-date, and covers current and trending threats to IT security systems. It offers best practices from an industry-wide perspective, which can be adapted and replicated by any facility, will increase efficiency and cost effectiveness, and address compliance concerns across all sizes and varieties of gaming facilities.
   
So far in the 2013-14 training year, more than 250 tribal regulatory and operations staff have taken advantage of four different RGT training opportunities offered by the NIGC. We will continue to offer the course in the upcoming months throughout the country.
   
I encourage you to visit nigc.gov for the current schedule of RGT and other NIGC training courses. We continue to maintain our focus on providing current, top-quality training that will help tribes improve their regulatory programs and increase opportunities for economic development through gaming. As always, there is no fee for attendance at NIGC training courses.
   
As technology marches on, we at the NIGC are as excited as anyone in the gaming industry to see the progress and innovation it will bring to tribal gaming. We recognize that staying technologically current is key to staying competitive in the market, and staying competitive in the market is key to maintaining all of the benefits gaming has brought to Indian Country.
   
But we also recognize that these advances require training for those who implement and regulate that technology. The NIGC remains committed to delivering the tools necessary to ensure that tribal gaming remains the lucrative, safe and well-regulated industry that it has become.

To Be or Not To Be

Congress has debated the issue of internet gaming in one form or another for more than 15 years. What began as attempts to prohibit internet gambling in the United States has now turned to legalization efforts. While the debate was relatively slow in 2013 on the federal level, the issue will certainly continue through the remainder of the 113th Congress, and NIGA will remain vigilant to ensure that Indian Country’s voice continues to be heard.

The strength of Indian Country’s position on internet gaming continues to be our unity on the issue. The issue holds great importance to all tribal governments. More than 230 tribes in 26 states use Indian gaming revenues to rebuild community infrastructure, educate Native children, improve health care for our elders, enhance public safety, and much more. The revenues provided by gaming are essential to the ability of tribal governments to care for their citizens.

The major players in the internet gaming debate are now realizing the depth and experience that tribal gaming brings to the table. Indian gaming has created 628,000 jobs for Indians and local communities, and our industry comprises 44 percent of all gaming in the United States. Indian gaming alone is responsible for more than $29 billion in U.S. wages annually. Indian gaming revenues have also saved thousands of American jobs outside of Indian Country, preventing layoffs of teachers, health care workers, fire fighters, police officers and many others.

From the beginning of this debate, NIGA has actively engaged our membership. As chairman, I established the NIGA Executive Committee’s internet gaming and economic development sub-committee. To date, this sub-committee has met dozens of times. Its work resulted in the unanimous position adopted by NIGA’s 184 member tribes in August 2011 that endures in the face of the current internet gaming debate.

NIGA’s internet gaming principles are more than policy recommendations. They are directives from our tribal leadership. As chairman, I have always made it clear that NIGA will never waver from our mission, which is to protect tribal sovereignty and the rights of all tribes to shape their economic future.

Our principles do just that:

1) Indian tribes are sovereign governments with a right to operate, regulate tax, and license internet gaming, and those rights must not be subordinated to any non-federal authority;

2) internet gaming authorized by Indian tribes must be available to customers in any locale where internet gaming is not criminally prohibited;

3) consistent with long-held federal law and policy, tribal revenues must not be subject to tax;

4) existing tribal government rights under tribal-state compacts and IGRA must be respected;

5) the legislation must not open up the Indian Gaming Regulatory Act for amendments;

6) federal legalization of internet gaming must provide positive economic benefits for Indian Country; and,

7) Indian tribes possess the inherent right to opt in to a federal regulatory scheme to ensure broad-based access to markets.

These directives further the federal Indian affairs policy supporting Indian self-determination and the U.S. Constitution’s acknowledgment of the status of Indian tribes as governments.

 Internet gaming legalization bills proposed in the 112th Congress included provisions that violated these directives and failed to recognize Indian tribes as governments. Thanks to our work on Capitol Hill, Indian Country’s voice is being heard to a greater extent in the 113th Congress, but we have much work to do.

H.R. 2666, the Internet Poker Freedom Act, makes several improvements over past federal bills to legalize internet gaming. However, NIGA opposes H.R. 2666 as currently drafted.

Positive provisions in H.R. 2666 that could garner tribal government support include Section 104(a)(3) (state prohibitions will “not apply to the acceptance of bets or wagers from persons located within tribal lands…”) and Section 103 (provisions authorizing the National Indian Gaming Commission to work with tribal governments to regulate tribal internet poker).

Unfortunately, H.R. 2666 also includes provisions that violate the principles that tribal governments have united behind. The bill would shut out more than half of the tribal governments from participating in the new industry, and it would authorize the violation of exclusivity provisions in some tribal-state gaming compacts. In addition, while the bill is limited to legalizing internet poker, it is silent on non-poker internet gambling.

NIGA will continue to take the pulse of our member tribes and consult with tribal leaders on this issue. We have several nationwide discussions taking place, the first of which will occur at the Great Plains Indian Gaming Tradeshow in Shakopee, Minnesota on March 31-April 2. This discussion will continue at NIGA’s tradeshow May 11-14 in San Diego.

 While we expect 2014 to improve economically, NIGA will continue to focus on using existing gaming revenues to help diversify tribal economies. We are hopeful that in the long term, tribal economies will continue to build upon those aspects that make Indian Country unique.

This includes continued diversification into cultural and environmental tourism, but also very possibly the internet as well. There are very few places in America that people can visit and experience top-flight entertainment while learning about the culture, traditions and history of America’s first people, and the internet is probably millions of peoples’ first introduction to tribes.

We have a lot of work ahead of us, whether it is with maintaining the strength of our existing operations, or working with tribes in efforts to achieve economic sustainability. In 2014, NIGA will continue to work on a united front with tribal leaders along with regional and national Indian organizations to advance the lives of Indian people economically, socially and politically.

Creative Forces

When Wendell Long left the Arizona desert to answer the call in Michigan, he knew he would be making some calls of his own. Says Long, “The brand itself is the first thing you have to think about, and for that you need the experts.”
   
Making smart marketing decisions can pose challenges for any tribal casino, regardless of size, geographic location or competitive landscape. And choosing the right marketing partners can sometimes be difficult.
   
Is it best to seek out a traditional advertising agency that offers a full-service approach, including public relations, media buying and creative and production capabilities? Or is it better to identify specific tasks and deliverables that need to be accomplished and assign resources (both internal and external) appropriately? Or, is it both?
   
As CEO of Casino Del Sol Resort in Tucson, Long successfully helped transform the property from just another stop off the interstate on the way to Los Angeles to a powerhouse Southwest casino destination resort with a dominant local and regional presence. The resort features multiple restaurants, a championship Notah Begay-designed golf course, an amphitheater, spa and a multimillion-dollar hotel tower—all created in harmony with the Pascua Yaqui Tribe’s vision.
    
“Without a doubt, one of the key factors to our success at Casino Del Sol was our relationship with our advertising agency,” says Long, who currently serves as chief executive officer for Little River Casino Resort in Manistee, Michigan, an enterprise of the Little River Band of Ottawa Indians. “First and foremost, they understood the gaming industry, and particularly how it works in Indian Country.”
   
Some tribal casinos have a strong internal marketing team that understands how to create the “deliverables” for an advertising campaign. But creating the actual print ads, posters, television and radio commercials and web ads is only part of the task in getting a memorable marketing message across. The right marketing partner must be part of the process in creating the campaign and helping a tribal casino understand its players and guests. What they like and dislike. How often they like to come to the casino and what kinds of things, besides gaming, motivate them to come.
    
“While industry experience is important, I believe the largest advantage an experienced agency has is understanding the pace and our customers,” says Steve Neely, former vice president of marketing for Casino Del Sol and Pechanga Casino Resort. “Gaming is a 24/7 operation, and not all agencies truly get that. I have had a lot of issues in the past with groups that thought they were ready to step into the industry that have failed simply because they did not understand that if something happens at 9 p.m. on a Saturday I cannot wait five business days for a solution.”
   
The exact science of understanding a casino guest is a territory being claimed by a lot of different people these days. Data-mining companies and web tracking systems, and all kinds of behavior-centric “tools” deliver the raw numbers and information about who is coming and when; what they are ordering to eat, what kinds of shows they are attending, and what day and time they come. So, parsing a casino guest these days requires a whole lot more than a simple understanding of an ADT score.
   
The “who” and the “what” are known to many, and provide a basic starting point for the marketing campaign—yes, that is true. It is also true that both of these factors are empirical and, as such, provide a snapshot, albeit an accurate one, of only part of the picture.
   
It is the “how” that is the elusive prize—the tantalizingly subjective exercise of creating the “magic” that will satisfy the research and reward the marketing investment made. The “how” is the hard-earned product of the marketing expertise that a tribal casino needs in order to achieve the success they desire.
   
“Choosing an ad agency is a lot like being in a serious relationship,” says Neely, now chief marketing officer for Acres 4.0. “To be successful, you both have to be committed to it. There has to be clarity in purpose as well as expectation. You have to have the ability to be honest when things are not going as well as you would like, and be focused on fixing them. You have to respect, value and support one another. My best relationships with agencies have been when my creative team knew when to tell me I needed to step back and listen to them, and were comfortable enough to do so.”

Picking an Agency

There could be a variety of reasons to begin the agency selection process. An existing agency might need to be replaced. Or, an existing marketing consultant or source might need to be augmented—or replaced. A tribal casino might find it is growing incrementally and is ready to raise the bar on the sophistication of its marketing executions and subsequent awareness of its brand. A casino may also be seeking to refresh or even reinvent its brand.
   
Regardless of the scenario, the first step in the process is recognizing that it is you, the client, who is in control of the process. Agencies will be eager to respond to a request for services, and the chance to land a casino resort account is irresistible.
    
Not all of the agencies will be qualified to respond, though, and it is here that the information you give them about what you are expecting from an agency partner will help in the screening process. So, how do you inform a potential ad agency partner that you are interested in hearing from them about what they may have to offer? You issue a request for proposal (RFP) to five to 10 agencies that have experience with casino resorts and gaming, or have a compelling “book” of creative and strategic work in the hospitality and entertainment categories.

Issuing your Request For Proposals

This is the document you’ll use to explain what you are looking for in a potential agency partner. Requests for proposals can be long and complicated, or they can be succinct and understandable. Qualified ad agencies will judge the nature of the RFP’s language and specifics to weigh the opportunity for them. This is a natural part of the agency mindset.
   
With few exceptions, most agencies will decide whether an RFP represents a viable (and winnable) contest for a key account. If the agency decision-makers are smart—and most of them are—a decision will be made as to whether resources (i.e., money) will be spent on responding and, hopefully, being chosen to make a presentation. This is the next step on the client’s agenda (that’s you—the client)—reading the responses and choosing a list of finalists to come in and present their credentials and ideas in person.
   
“The most critical elements to consider are the firm’s reputation and past performance, referrals from similar companies, and the resource team that will be dedicated to the project,” says Mark Birtha, former president and chief development officer for Sol Casinos and Casino Del Sol Resort. “The firm has to get it with regards to the creativity and time put into the RFP, which many times will result in the effort you will get throughout the entire productio
n.
   
“They must bring passion to the table, and the RFP is one of the first indicators of how much they want to do the job and how well they will do it. Of course, the cost and timeline for deliverables are equally important to the overall decision-making process when reviewing various proposals.”

Choosing Your Finalists

Short of making the final decision, this is the most painstaking and important part of the process. You and your team will carefully read and discuss the responses. You can even weigh different parts of the RFP and score the candidates, strengths and weaknesses side by side. Some agency candidates stand out immediately—good, go with your first reaction and put them on “the list,” the magical “list” that every agency that has responded to your RFP hopes to be on.
    
Make no mistake about it, every agency that has taken the time and expense to respond is waiting by their cell phone or laptop.
    
How many finalists? That’s a subjective call. Three is a good number. And so is two. Be picky. Be choosy. Don’t burden your team or yourself unnecessarily. It’s the time to make sure that the people who come in to present prove that they know you and what you are looking for. You’ve expressed what that is through the language in the RFP. The responding agencies have either proven (or not) in their written response that they are worth a hard look. Now you are interested in meeting those who have your attention. It’s really that simple.
   
Says Long, “I like to hear an agency defend its strategic and tactical observations. I want to hear insights that illuminate the ideas I’m about to see in their creative. Agencies can sometimes fall in love with their own voice. and I like to see how they respond to a client challenge.
   
“Defend yourself. Justify the dollars I am about to entrust to you. Don’t try to read into what I want to hear, because I am here to listen to you, and I want you to impress me with your knowledge and marketing talent. If I’m not impressed in that moment, then things aren’t going well for them.”

The Agency Presentation

The big day arrives and the pressure is on. Not on you, of course, although you are hoping for great things. No, the stakes are even bigger for the responding agencies, because this is their moment. This is what they live for. In the agency world, actually getting to present to a potential new client is a penultimate moment. Only the best are chosen to “perform” on this stage. Here are the key players you’ll meet in addition to anyone else who would be assigned to the account to demonstrate “strength in numbers.”

And the winner is…

After the agencies are done presenting, your team will gather around and discuss their thoughts. It is best to take a “silent poll” via paper ballot right then and there. You might be surprised at the results. Generally, one agency rises to the top in these situations—that is, a clear leader will emerge.
   
If that is the consensus from your balloting, you have your agency. If not, keep the discussion going. Ask for real-life examples of why this candidate or that might or might not be a good fit. Involve everyone, because they will all have to live with the results of the decision.
   
“I think it’s important to choose an agency that has proven itself in our industry,” says Eileen Duffin, Little River Casino Resort’s director of marketing. “At least some of the team members must have that experience. As the client, you must demand people whose work you respect and that foster a collaborative environment with your internal team. It’s critical that the right elements be carefully integrated, because the result of what you create together has so much impact on the entire enterprise.”

Adds Birtha, now vice president and general manager for Fiesta Henderson, “You have to be able to trust that the firm you are assigning an important initiative to is not only competent but will be an effective partner that balances transparency, honesty, and professionalism at all times. Their passion for the assignment is critical, and must be mirrored by the level of integrity they have as a business partner and contributor to the overall success of your organization.”

Moving Forward—Together

Everyone loves a happy ending. You and your team have certainly earned one. But, now the work truly begins. To have success together, the agency and its new client (that’s you—remember?) have to accomplish a lot. A couple of doubles off the wall are usually not satisfactory. A half-dozen gargantuan, towering home runs over the center field bleachers is a better start. How do you put your team and its new agency in the best possible position to succeed?
   
You already have. Now it’s time to get back to work.

Going Commercial

One word denotes the first quarter-century of the Indian Gaming Regulatory Act.

Opportunity.

Momentous achievements mark this landmark period in tribal history. Indian Country sports an estimated $27 billion-and-counting gaming industry, spread across several hundred casinos of varied size, shape and nuance.

Small outfits produce a modest revenue source for members on reservations. Mid-level casinos combine moderate overhead with hints of corporate clout. They feature the sleek hotel design—often with tribal culture etched into the layout—along with hotels and convention space.

Large, multibillion-dollar facilities feature Fortune 500 sophistication. Their portfolio includes slick marketing, deep financial pockets and significant political connections with state and federal governments.

It’s been 27 years since the Cabazon Band of Mission Indians launched this process with its legal victory over the state of California. The ruling set a precedent for discouraging state regulation of the tribes, put the onus on Congress and led one year later to the Indian Gaming Regulatory Act.

A pragmatic aftermath remains. Tribes increasingly enter the potentially lucrative commercial gaming sphere. They use sovereignty as bargaining chips, ceding some jurisdictional power in lieu of taxation.

States benefit too, often with yearly guarantees from Native American operations. The revenue is enlarged by taxation on jobs held by non-tribal employees and through tribal sales to vendors.

With the tribes, states have a partner, and a customer. In places like California and Connecticut, tribal payouts to state governments have reached billions of dollars. Ironically, a large recipient of tribal guarantee money is the state of California. Conflict has indeed given way to compacts.

Like any lucrative industry, gaming yields ups and downs for tribal enterprises. Not all of them have understood the need to grow sensibly. Some have also suffered from internal strife and the underlying issues of poverty, health care and limited education. And even the largest operators have made mistakes.

But more than a quarter century after IGRA, the tribal gaming success pendulum swings toward strong business instincts, and away from battles with the United States government.

Pala: One Powerful Executive

There are exceptions to that formula. Robert Smith represents the dominant leader theory for the Pala Band of Mission Indians near San Diego. He is chairman for the tribe, which runs the Pala Casino Spa and Resort on the Pala Indian Reservation. Smith pre-dates IGRA by one year and has witnessed the steady progression of tribal gaming fortunes.

The finished product, for now, is a 10,000-square-foot spa, 2,000 slots, 87 table games and 10 restaurants. The property has significant amenities to complement its 500 rooms and 82 suites. This beautiful facility, draped in the lucrative California market, depicts the blend of strong tribal leadership and a community partner.

Under Smith, the Pala group went from an outfit seeking an identity into a major power broker. It has become a $250 million customer of Wells Fargo and Bank of America, from whom it borrowed money to finance its state-of-the-art facility several years ago.

While the Pala enterprise unfolds on its own land, it needed the help of non-tribal groups, like the bank, to push it forward. That made sovereignty a delicate term.

“We had to tell them that if, for any reason, this did not succeed, they could not foreclose on our land,” Smith says. “In any typical negotiation, they would be able to do that, but not with us. Our land will always be our land. It was kind of hard for them to understand that at first, but they got past that point.”

Winners emerged. The Pala group used other people’s money to build its empire and the bank had a long-term customer. Pala later obtained a second $125 million loan for expansion and has paid down most of its debt.

“We only owe about $40 million now,” Smith says. “We could pay it off but would rather leave the credit open in case we decide to do a facelift.”

The creditors and the state of California became winners too.

In lieu of taxation, Pala pays $18 million to the state, $7 million-$8 million locally and develops community pillars like high schools and hospitals, open to tribal and non-tribal citizens, according to Smith.

“We also have 1,900 jobs, many which are filled by people outside the tribe,” he says, “and we spend $80 million a year with outside vendors, from whom we buy meat, fish, gambling devices, etc. It is pretty lucrative for them.”

Money can be cycled into the government coffers twice. Beyond the $18 million guarantee from the tribe, California and the federal government receive tax money from non-tribal employees.

“Negotiations have to be win-win,” Smith insists. “From the tribal standpoint, we are sure to protect the culture. The sovereignty part is very important. It also goes a long way in negotiations, but at the same time, you need partners outside of the reservation.”

That formula also concerns gaming’s next golden goose. Smith, the chairman of the California Tribal Business Alliance, says he has personally helped the effort to bring two online gaming bills before the California legislature. He hopes they pass by the end of the summer, enabling all state tribes the option of establishing online gambling.

“It would take from $10 million to $20 million to get started, so most tribes in California would not be able to do it,” Smith asserts, “but this is another case in which everyone will benefit. We will negotiate a fee for the state and we also will build a call center, etc. Hopefully, we will get this one over the finish line.”

Pala has joined with former PartyPoker chief Jim Ryan to form Pala Interactive. While the tribe has not revealed its plans for this venture, an early announcement that Pala has partnered with poker superstar Phil Ivey is just an indication that Pala has grand visions for a legal iPoker industry in California.

Smith says the tribe has undergone scrutiny from the National Indian Gaming Commission in the past. But he is not averse to any tedious licensing procedure, even in tough states like New Jersey, should that be needed. In the California bills that legalize iPoker, the tribes would be automatically licensed, and tribal partners would go through a rigorous vetting process. The entities would be commercial operations that operate separately from the tribal gaming endeavors.

“You get used to the idea that they will ask you about where you went to grammar school, who your neighbors were, did you ever have a speeding ticket, etc.,” he says. “That’s not a problem for us. We are on the up-and-up.

“They won’t have to go far to see where I’ve been,” he laughs. “I’ve spent my entire 53 years on this reservation. It is an absolutely beautiful place.”

Seminole Hard Rock: Tick, Tick, Tick

Major tribes worry even less about the aspect of sovereignty. The states that license them have a vested interest in Native American operations. Gaming plugs holes in state budgets.

Hard Rock International, owned by Florida’s Seminole tribe, embodies the corporate powerhouse model of tribal commercial participation.

Business acumen, community partnerships and legislative arm-twisting unfold on major stages. Three of Hard Rock’s recent projects illuminate the reality.

Ohio is at the top of the list where Hard Rock created the first “rocksino” at the Northfield Park Racetrack outside of Cleveland. The new facility opened in late 2013 and has been a resounding success.

In Massachusetts, it was one of the early applicants to build the first major casino before local voters in West Springfield rejected the idea last year.

In New Jersey, Hard Rock obtained a ruling from the Division of Gaming Enforcement about who should be licensed in the event it obtains the Revel Casino Hotel in Atlantic City.

And in Florida, its home base, Seminole Hard Rock wages a frantic race against time. Its 2014 goal was to extend a state compact expiring in 2015 before new casinos can be built in their area. The tribe has reportedly paid the state $233 million annually since the agreement began in 2010. For that money, it has gained the right to be the exclusive major operator in the rich South Florida destination resort area.

This negotiation unfolds amid the backdrop of more casinos being considered for Broward and Dade Counties. The Seminoles, naturally, want no company. The state, seeking more revenue, may view the issue differently. Tribal officials have been resourceful, however. They cite studies saying the impact of more casinos would be negligible, because Florida residents already spend the majority of gaming dollars. They also mention that the five-year deal ending in 2015 will have produced more than $1 billion to the state.

In this case, tribal leaders need to establish relationships with powerful United States congressmen and the Florida governors to advance their agenda. They need to know legislative language. They need lobbying clout.

So they turn to Jim Allen.

The New Jersey native was the leader in the tribe’s 2006 purchase of Hard Rock International, which was a chain of novelty restaurants with seven or eight hotels and a couple of casino hotels. Today, the company has about $4 billion in annual gross revenues with 138 branded cafés, as well as hotels, casinos and concert venues in 54 countries. About 32,000 people either work directly for the company or its franchises.

Allen’s stature overshadows the fact he reports to a board of directors and a tribal council. His thinking goes both outside the box and into the smallest realm of detail. He is an inspiring figure the Seminole council trusts and depends upon.

The New Jersey ruling confirmed his credentials. In February, the Division of Gaming Enforcement ruled that the council members and elected representatives of the Seminole Tribe did not require licenses to operate the Revel casino in Atlantic City, should Hard Rock purchase it. Allen and his management team, however, must go through that stringent regulatory process.

Should Hard Rock become an Atlantic City casino owner, Allen will return to an area in which he once worked for roughly minimum wage. It would be quite a story, both for him and the Seminole Tribe.

Mohegan Sun and Foxwoods: Big Players, Different Views

In many respects, Mohegan Sun is linked with Foxwoods, 20 minutes away in Connecticut. On their own, the two would probably rank as one of the world’s largest gaming markets.

Their paths diverge in the commercial enterprise area, however.

Non-conventional gaming has become a clear element of the Mohegan Sun business plan. It became the first Native American tribe to own a professional sports franchise when it acquired the Connecticut Sun of the WNBA.

Several years ago, Mohegan Sun purchased Pocono Downs in Pennsylvania and began transforming the facility. Major racing arrived there, as did 2,500 slot machines and electronic table games, several dining options, six retail outlets, three bars/lounges and a bus passenger lounge. Last December, a hotel was added.

And the beat goes on. Mohegan Sun was one of the first gaming companies involved in Massachusetts, partnering with Palmer in the state’s western region. But when a local election narrowly defeated gaming in the town, another opportunity immediately arose.

Caesars Entertainment was forced to withdraw as a partner with Suffolk Downs for the Boston-area license. As Suffolk Downs searched for a replacement for Caesars, the logic behind a Mohegan Sun partnership emerged. The tribe’s gaming division, Mohegan Tribal Gaming Authority (MTGA), has already been vetted by the state gaming commission and had financing lined up to build a facility in the $1 billion range. So Mohegan Sun is now a finalist, perhaps even the front-runner, to obtain the lucrative casino license. To become one of the final two (along with Steve Wynn), Mohegan Sun needed to think creatively.

Revere voters in November approved its proposal at Suffolk Downs, on the East Boston line, but East Boston rejected it. Mohegan Sun came back with a proposed $1.3 billion facility that would be built entirely in Revere and voters accepted it. The commission has said it expects to award the license by June 30.

Mohegan Sun has a large in-house organizational structure, but leans heavily on two major executives.

Tribal Chairman Kevin Brown brings a 25-year United States Army career to his post. His background included extensive leadership and organizational management experience in deployed combat environments.

Mitchell Etess gives Mohegan Sun its most seasoned gaming executive. He is chief executive officer of the MTGA. For several years, Etess held dual roles as CEO for MTGA and president and CEO for Mohegan Sun until 2011, when he decided to focus efforts solely on corporate diversification as CEO of MTGA. His gaming career began in the Trump organization in Atlantic City in the 1980s.

The Foxwoods saga, meanwhile, takes a different route on the commercial enterprise question. It appeared ready to build a Pennsylvania casino four years ago and then stopped because of financial problems. Foxwoods is pursuing a casino in neighboring Massachusetts. Like Mohegan Sun, after suffering a defeat in a local election, Foxwoods has moved on to launch a commercial casino proposal in Fall River. But unlike Mohegan Sun, the Foxwoods plan is a long shot since the southeast region where the casino would be located is currently reserved for a tribal casino built by the Wampanoag Mashpee tribe.

And Foxwoods recently restructured more than $2 billion in debt, proving even the big tribal players are subject to the same financing pitfalls as commercial operators.

The Mashantucket Pequot tribe generated nearly $2 billion for the state of Connecticut on its first 10 years of operations by guaranteeing $80 million annually or 25 percent of slot revenues. It is one of the largest casinos in the world, the pioneer of modern-era tribal gaming in the United States and a place that always appeared to print money.

In the online space, Foxwoods has set up an interactive division and partnered with WMS Interactive and GameAccount Network to develop social gaming sites that can instantly be transformed to real-money sites, should the laws be changed.

But restructuring of debt brought up a sticky situation. Investors were concerned that tribal members would receive payouts ahead of them. A deal was eventually worked out that gives debtors first crack at the revenue, but the issue will remain active going forward.

Investors will have to decide, going in, whether they can endure the sovereignty aspect in case of refinancing or foreclosure.

A Tale Of Two Roads

There are two dramatically different tribal gaming worlds, says Theron “Scarlet Raven” Thompson, a former casino general manager, marketing executive and compact writer who now consults with more than 100 tribes. As a high-school dropout who forged his way to three decades of gaming experience, Thompson is sensitive to the unheralded side of tribal gaming.

“The major entities like Foxwoods, Hard Rock and Mohegan Sun comprise one part of the story, but the remainder of it is that 80 percent-90 percent of the casinos are just breaking even or doing a little better than that, and they are providing jobs on the reservations,” he says. “The real focus is improving the high school graduation rates (by turning gaming revenue into the building of schools, etc.). We are improving but there is a long way to go.

“In Minnesota, the graduation rates have improved from 37 percent to 42 percent in the last 10 years, which is significant, but African-American and Latinos have made larger strides outside of Indian Country. The Latino graduation rate is approximately 57 percent.”

Thompson, an enrolled member of the Sisseton-Wahpeton Oyate (Dakota Sioux Indian) of the Lake Traverse Reservation, embodied a “representation without taxation” theory in his compact dealings. He said his tribe reached full-blown Las Vegas gaming capability with the state of North Dakota without surrendering a fixed tax. Thompson said he also partnered with former Green Bay Packer Max McGee to get a Kansas compact for the Prairie Band of Potawatomi tribe in 1992.

Most of Thompson’s clients have been tribal leaders who simply envision a couple steps forward for their people. They don’t claim to be gaming powerhouses.

Tribes and their neighboring communities do form natural ties. For states, what use was taxing the tribes if that triggered the sovereignty hot button? For tribes, what use was sovereignty if it prevented a non-tribal work force from helping them run the casino?

Common sense prevailed, and tribal payouts to states fit better than taxation. As for scrutiny of the tribes, Thompson says some even welcome it.

“The multiple layers of oversight give some tribes security, and they feel that having tribal, state and federal levels of oversight is a good thing to break the potential nepotism at the tribal level,” he indicates.

Sovereignty has proven to be both a blessing and detriment. Tribal members feeling disenfranchised, for example, cannot appeal to the U.S. government, because it lacks jurisdiction on sovereign land. Politics is bound to surface when money escalates.

Thompson says success awaits those who can separate financial church and state. He cites Foxwoods, Mohegan Sun and Hard Rock as masters of the formula.

“They have a business council which operates separately from the tribal council,” he says. “There may be a certain dollar amount, like $500 million or a billion dollars that may require council approval because it would be tied to the assets of the tribe.

“If it is not tied to the assets of the tribe, however, the feeling is to let the people with the résumés make the decisions.”

This is just one wrinkle amid the complex nature of tribal commercial establishments. There will always be bumps in the road. Commercial enterprises will remain case-by-case endeavors.

But as the second quarter-century dawns, tribal gaming can bask in the warmth of an auspicious debut.

Heart of Indian Country

Call them indigenous machines.

After all, Class II gaming machines are what gave Indian gaming a jump-start after the 1988 Indian Gaming Regulatory Act cleared the way for tribes to offer electronic bingo on their reservations. Today, the machines house the same slot content that makes the majority of money for commercial casinos, and advancements in technology have meant that players, in general, like them as much as they like the traditional slots.

That’s good news for gaming tribes. Early Class II games had to have several discernable elements of bingo—they were slower, had several touch requirements, and generally, were not as entertaining as their traditional Class III counterparts. To counter that, tribes turned to compacts with state governors to give them the right to offer the lucrative traditional slots—in exchange of a substantial cut of that slot revenue.

Thanks to advancing technology, Class II is now a very viable option to the traditional slots, to the point where many tribes are now replacing compacted Class III games with Class II machines, for which they have to share revenue with no one.

“If tribes have the option of Class II without having to get into an agreement with state government, that’s a point of leverage they have in discussions and negotiations,” says Knute Knudson, vice president of Native American development for slot-maker International Game Technology. “Tribal leaders and tribal governments around the country are acutely aware of that leverage point. Therefore, they want to see Class II as strong a product as it can be, and they want to encourage suppliers to invest resources in the development of Class II products.”

“Class II continues to get better and more competitive with Class III product,” adds Mick Roemer, senior vice president of sales for Multimedia Games, one of the top Class II suppliers in the business as well as a growing Class III supplier. “The games have improved graphically, and the back-end systems are much more stable. The math models also continue to improve.”

“In many ways, the Class II bingo product has gotten stronger and more robust,” says Taryn Miller, product manager for Class II at Bally Technologies. “We now offer state-of-the-art platforms, dual-screen machines, high-definition displays, stereo sound, third-party licensed brands, player interfacing marketing such as our iVIEW technology, and more games than ever before.”

Long Road

The road from passage of IGRA to this new Class II power and leverage was a long and litigious one. Companies like Multimedia Games, Sierra Design Group (now part of Bally) and Sodak (now part of IGT) fought tooth-and-nail in the courts to validate better and better Class II technologies.

It was this very group of court decisions, in fact, that  shaped Class II into what it is today. Knudson was a vice president with Native American supplier Sodak at the time IGRA was first being implemented, and Sodak was IGT’s partner in Indian Country. He says suppliers began working with tribes immediately after IGRA passed in 1988 to define just what Class II could mean, beyond physical bingo operations on reservations.

“I started working with the definitions of Class II on the basis of the language in the Indian Gaming Regulatory Act, which defined Class I, Class II and Class III,” Knudson recalls. “In the very early stages of opening compacted markets throughout Indian Country, we at Sodak and IGT were very interested in what Class II was.

“There were a number of jurisdictions that had difficulty opening, where governors and attorneys general resisted compacting. As a result, any number of companies were experimenting with the definitions of Class II in launching products in all of those areas in one form or another—largely built around electronic bingo and centrally determined outcomes.”

“SDG was always looking for new opportunities in gaming and realized that Class II was an evolving and underserved area,” Miller says of Sierra Design Group, which Bally acquired in 2004. “The technology was limited and the bingo framework, which necessitated a minimum of two people playing together, created some hurdles and challenges.

“Most Nevada-licensed manufacturers were not experienced in tribal gaming and focused their R&D elsewhere. In partnering with California, Florida, Washington and Oklahoma tribes, we focused on providing a legal and compliant bingo product while also making it our goal to seek the widest scope of content and entertainment options available… Despite the challenges, our customers helped define the vision and product.”

This eventual definition of Class II was validated in the courts. Key, says IGT’s Knudson, were four appellate court decisions, each of which “provided for us a little bit more of the definition and clarification and direction as to what Class II could be.”

At the center of the legal battles, he says, were Multimedia Games and Rocket Gaming in Oklahoma, and Sierra Design Group in California. Multimedia was involved in what could have been the most important of those decisions—the decision of the U.S. Supreme Court to deny certiorari requested by several state attorneys general on the appellate decisions, “which essentially meant that all of those appellate court decisions were what we had to work with in definitions of Class II,” says Knudson.

“Multimedia Games pioneered the technology for today’s Class II electronic gaming device,” says Roemer. “MGAM had to go through several legal battles, including a Supreme Court decision, to develop and get approved the ‘electronic facsimile’ of the bingo game that allowed us to show various graphic alternative outcomes to the bingo card.

“In other words, if you had a win on your bingo card, we were able to show a more exciting graphic display of that winning combination. Our founder Gordon Graves was instrumental in paving the way for Native Americans to have access to competitive gaming products and allow the tribes to maintain their sovereign immunity.

“Without the litigation, Class II games as we know them would not exist.”

“The various litigation was a big help in legitimizing Class II,” adds Bally’s Miller. “Our historical investment in Class II R&D was not only justified, but further augmented by having a clearer regulatory path led by the tribes.”

Roemer, Knudson and Miller credit several tribes for helping to develop Class II into the games they are today, citing the Seminole Tribe of Florida, the Chickasaw Nation of Oklahoma, Alabama’s Poarch Creeks, and California tribes such as the Pechanga Band, Cabazon Band and Sycuan Band for working with suppliers to offer ever-more sophisticated technology in Class II in the midst of all the legal battles.

“The tribes, through careful and articulate legal work and consulting work with engineers and suppliers, were really able to weave their way through complicated law and complicated court proceedings, and won virtually all of those court cases, much to the chagrin of governors and state attorneys general,” says Knudson. “If you read IGRA, all of the conclusions the judges drew, in my judgment, were correct. So, we are where we are with very good product in that space for which you don’t require a compact.”

Knudson says the manufacturers also were key in the effort, working with the tribes to release Class II product as interpreted by each decision. “IGT had been working on various products for a long time, and we launched products in various markets at that stage,” he recalls. “Prior to launching our own server and our own EGMs, other suppliers were utilizing our content. For example, Wheel of Fortune was available in Florida, but on another supplier’s system and EGMs.”

Florida’s Seminoles, he says, were one of the tribes aggressive in developing Class II early on, because of “no cooperation” from the state in negotiating a compact. Slot officials at the Seminole casinos worked closely with Sierra Design Group and Bally to launch one of the top early Class II systems at a large resort casino, the Hard Rock.

Another result of some of the court decisions was the eventual elimination of Class II requirements such as multiple touches for each game, originally meant to simulate multiple “daubs” in the game of bingo. “Each of those appellate courts issued opinions that defined issues such as number of touches,” Knudson explains.

“For example, if you look at the 9th Circuit Court opinion, they talked about very specific things related to the rules of bingo. Nowhere does it say that it has to be multiple daubs or multiple touches in that decision. Now, most of the Class II in the country—not all—plays on a single-daub/touch game play methodology.”

Meanwhile, he says, the Supreme Court decision involving Multimedia opened the floodgates for other suppliers. “When the Supreme Court said they would not grant certiorari on the court decisions was when we aggressively entered the market,” says Knudson of IGT’s Class II business.

Roemer says the court battles fought by Multimedia Games and others were indicative of a resistance by state and federal governments to permit Class II games that were too close to Class III. “There was a great deal of pressure against allowing Class II technology advances in Native American country from both the state and federal level,” Roemer says.

R&D Resources

That really brought Class II to its current sophistication, though, were the research and development efforts put in by the suppliers to make the most of the legal interpretations of Class II.

“The investment of resources in game design and method of play, and in the appearance to the actual players of the games in the casino, has made the difference,” Knudson says. “The games are much more attractive, and the player has a much better experience because of the investments that have been made in graphics, in sound, in method of play, and bonusing and the like—making sure, of course, all the time that it stays within the structure of the legal rules of bingo.”

“Multimedia has been doing Class II games for longer than anyone, so we’ve learned what players want over the last 20 years,” says Roemer. “Our game developers are super strong, and putting out some very exciting and unique games, like ‘Moby Dick.’

“They are some of the top performers on the floor. In Class II jurisdictions, casinos could not operate without them, but now we are even seeing Class III compacted casinos offer Class II games, because it provides them the ability to expand their casino floors and still stay within the restrictions of their compacts. The best part, however, is that our Class II games compete head-to-head with Class III product.

“Class II is becoming a very viable alternative to Class III gaming now that the performance is pretty much indistinguishable. Many tribes in California, for example, are embracing Class II games and integrating them into their Class III floors.”

Miller and Knudson report similar renewed interest in Class II.

“We are seeing an increased interest in Class II gaming in many areas, even from casinos that are typically Class III operators,” says Miller. “In some cases, with the best-in-class machines, high-speed floors and connectivity of players, Class II bingo is an attractive option for many tribes and their players.”

“We’ve had an increased level of interest by tribal governments in Class II, pretty much nationwide,” Knudson says. “Our Class II product managers now have requests from 21 tribes in California for very specific information on our Class II product. That is a huge increase in the level of interest—and not just in California, but from multiple tribes in Wisconsin, Arizona, New Mexico and other jurisdictions.”

He adds that the advanced technology is only one of three reasons tribes are buying more Class II games. “No. 1 is the improvement in technology, but No. 2 is the fact that we’re entering into cycles where compacts are being reviewed or renegotiated, or there are conversations going on between tribes and governors on anticipated renegotiation. No. 3 is financial. In some instances, tribal governments are learning that after factoring in all financial issues, they may make more money with Class II.”

Roemer says these factors give tribes a key tool in negotiating with state governors. “Class II protects tribal sovereignty,” he says. “This is a very important point, and Multimedia is committed to providing top-performing Class II products to longtime customers.”

Roemer adds that Multimedia’s product development team has merged Class II and Class III disciplines—thanks to the advances in technology, what works in one works in the other. “Half or more of our games start as Class II, and then we port them to Class III and the Washington lottery (central determination system),” he says. “Although there are a few regional preferences, we’ve found that if a game is good, it usually works in all of our North American jurisdictions.

“Every market is unique in some way, but great games seem to work in almost any jurisdiction, Class II or Class III.”

Knudson says IGT also produces games that fit in either classification, but most recently, the slot-maker has begun a dedicated Class II development function. “We are producing games for Class II that have not been developed for Class III first,” he says. “Class II is receiving its own undivided and prioritized attention in game development.

“We made that shift in the last six months, and very soon we’ll be launching products that are exclusive for Class II—which is a reflection of our customers’ interest in this product area.”

Bally also designs games specifically for Class II, while transforming premium titles like Michael Jackson King of Pop, NASCAR, ZZ Top and others for Class II bingo operation. “Not many would have envisioned listening to ZZ Top while playing bingo,” Miller laughs.

Roemer says Multimedia, as one of the pioneers of Class II, will continue to drive the classification forward. “Class II gaming is starting to blend into what you see in Class III markets, and that trend will continue,” he says. “The Class II cabinets and features now rival Class III, and with Class II games being server-based, there are several opportunities to create more innovative game features and bonuses in the future.

“It is a powerful economic tool for Native American casinos, and Multimedia is proud to be one of the top providers of this technology.”

 

Pacific Potential

Internet gambling “is a greater threat than an opportunity” for American Indians, Mark Macarro, chairman of the Pechanga Band of Luiseño Indians, told a legislative symposium on online poker last February in Sacramento, California.

“We are talking about possibly destabilizing the one and only thing that’s ever really worked for tribal governments,” Macarro said of a $7 billion casino industry that has generated economic and social progress for the state’s 110 indigenous communities.

But tribes need to be prepared for the rapidly advancing technology and the political impact it may have on tribal casino exclusivity in the nation’s largest gambling state, Macarro said.

“We can’t afford not to be ready,” Macarro told the first annual iGaming Legislative Symposium, sponsored by Pechanga.net and Spectrum Gaming.

California, with 38 million people, is expected to be the nation’s most lucrative online poker market, generating some $400 million in annual revenue.

Two tribal coalitions—one led by Pechanga and another by the San Manuel Band of Serrano Mission Indians—are expected to reach agreement on bill language that political insiders believe will soon make it out of the state legislature, either this year or in 2015.

Those efforts may be complicated by a coalition of Morongo Band of Mission Indians, the Commerce Club and Hawaiian Gardens card rooms and PokerStars seeking entry into the market.

The group is hoping to rid pending legislation of “bad actor” provisions that threaten to thwart efforts by the Isle of Man online giant to achieve suitability for licensing.

The Isle of Man company withdrew from the U.S. online market in April 2011 when the U.S. Justice Department indicted founder Isai Scheinberg on fraud and money laundering charges as part of a high-profile crackdown on leading poker websites.

PokerStars in 2012 settled a federal money laundering civil case by paying $731 million to rescue rival Full Tilt Poker and pay back gamblers. The agreement required fugitive Scheinberg to leave PokerStars, but the company admitted no wrongdoing.

The company has since been trying without much success to get back into the U.S. market.

Tribal lobbyists do not believe the coalition has enough political clout to get PokerStars licensed in California.

Assemblyman Isadore Hall, chairman of the Assembly Government Organization Committee, is optimistic a bill will make it to the governor’s desk before the legislature is gaveled to a close August 31.

“I believe it’s possible in 2014,” Hall says.

“Internet poker will provide the California gaming industry with an innovative option to complement their existing business model.”

Bo Mazzetti, chairman of the Rincon Band of Luiseño Indians, said the two tribal coalitions are “99 percent there” in reaching consensus on bill language.

While the legislation will be respective of tribes as governments, the online industry will be a commercial operation outside of the Indian Gaming Regulatory Act, regulated and taxed by the state of California.

“This is not Indian gaming under IGRA. It’s not Indian gaming under federal law,” Mazzetti says, but an industry comprised of both tribes and licensed card rooms.

“We’re all in the same industry,” Mazzetti says. “We need to be driving one car, going down the same road.”

Just how large that industry grows is subject to debate. Some of the more optimistic predictions have since been tempered by discouraging results in Nevada and New Jersey.

“The number thrown out there is that 750,000 to 1 million people in California play online poker every day. That’s probably accurate,” says Arthur Terzakis, director of the Senate GO committee.

“The question, is how much of those people can you capture? How many of them want to play on a regulated site?”

Ehren Richardson, an internet gaming consultant, says once California launches online poker, other states will follow.

“If California goes—this year or next year—it won’t be long before other states start ramping up,” he says.

State legislation would likely pressure tribes to take the plunge into cyberspace.

Macarro’s recommendation is that indigenous communities that rely heavily on land-based casino revenue for their government services weigh the risks of getting into iGaming.

“With card clubs, it’s about profits. It’s about business,” Macarro says.

“For tribal governments it’s about preserving our unique indigenous identity.”

Internet Issues

Kurt Luger, executive director of the Great Plains Indian Gaming Association in Bismarck, North Dakota, believes he knows what it takes for American Indian governments in the rural United States to succeed with internet poker.

“We need a coalition,” says Luger, with enough tribes to generate the player liquidity for a profitable online poker venture.

 “I’d like to see (an internet) server on Shakopee,” he says of the prosperous Shakopee Mdewakanton Sioux Community in Prior Lake, Minnesota, near Minneapolis, an operation that would link smaller, remote tribes in the Midwest, Great Plains and throughout the United States.

“That’s what I would like to see happen, if I had my druthers.”

Outside California—potentially the country’s most lucrative online poker market with 38 million people—many of the 255 tribes in the lower 48 states believe interstate alliances are crucial to efforts to leverage entry into online gambling.

California is the anomaly, with tribes and card rooms seeking legislation to legalize intrastate internet poker.

Tribal networks linking reservations in the more rural states are particularly logical in the absence of federal legislation and with the growing number of states legalizing internet gambling, creating competition for the 425 Indian casinos in 28 states. Ten states may legalize online wagering this year, said Gambling Compliance.com, joining Nevada, New Jersey and Delaware.

Meanwhile, a handful of smaller tribes are considering launching real-money websites to offer poker and Class II bingo under the Indian Gaming Regulatory Act. Some plan to press the legal envelope and accept wagers beyond reservation borders, a strategy many Indian law experts believe will be found to violate federal law.

But defining a nationwide internet trend in Indian Country is extremely difficult. “Tribes are all over the spectrum on iGaming,” says online consultant Ehren Richardson.

With the likelihood Congress will not move on internet wagering, a growing number of indigenous leaders no longer see the urgency to seek entry into the market.

“There is not the pressure to get it done today as there was a few years ago,” says Chuck Bunnell, CEO of the Mohegan Tribe of Connecticut.

And, perhaps most significant, larger tribes are becoming skeptical that the resources needed to launch a gambling website will justify the returns. The skepticism is supported by dismal revenue reports out of Nevada and New Jersey, where Governor Chris Christie’s expectations of $180 million a year have been lowered to $34 million.

“Some of the bigger tribes have really, really looked at the internet,” says a prominent Washington lobbyist, “particularly a few years ago, when there was the sense, ‘It’s going to happen. It’s going to happen. It’s going to happen.’

“But there’s now a sense nothing is going to happen. And the bigger tribes aren’t willing to put a lot of money out because they don’t see the returns.”

“I’ve seen that all along,” says Jeffrey Nelson, attorney for the Tribal Internet Gaming Alliance (TIGA) a coalition of two Wisconsin tribes (Lac du Flambeau Band of Lake Superior Chippewa Indians and Bad River Band of Indians) seeking to link reservations in a network offering Class II bingo.

“TIGA was born from small to mid-sized tribes. We don’t have any large tribes. I would love to have a wealthy tribe join us.”

Nelson doesn’t believe there is any significant trend other than “bigger tribes are just being cautious because they have a lot to lose.”

“As soon as California opens up, tribes are going to be singing a different song,” Nelson says. “If California opens up or if TIGA gets off the ground, there’s going to be a change.

“When that happens, I don’t know. I’m done predicting when it’s going to happen because I’ve never been right.”

One tribal official noted a gambling website platform could run from $60 million to $70 million, with annual marketing expenses well into eight figures. It’s a difficult bit of math for small tribes in rural markets outside California.

“It’s hard to build liquidity in states that aren’t very populous,” Bunnell says. “You have to accumulate a lot of states to generate the liquidity necessary to make (online poker) profitable. It’s difficult.”

Connecticut, home to both the Mohegan Tribe and Mashantucket Pequots, operators of Foxwoods Casino Resort, is expected to facilitate both tribes in enabling legislation under discussion by lawmakers.

Complex Legal, Jurisdictional Issues

The congressional landscape has changed dramatically since 2012, when Senate Majority Leader Harry Reid of Nevada failed in his effort to deliver federal internet poker legislation to his commercial gambling industry constituents.

There remains little appetite on Capitol Hill to expand gambling. Casino mogul Sheldon Adelson is pressing for abolition and, while several federal lawmakers continue to work to legalize online poker, Senator Lindsey Graham introduced legislation to ban it.

But tribal leaders contemplating entry into online commerce should not be swayed by lobbyists and consultants warning of pending legislation, says Valerie Spicer, executive director of the Arizona Indian Gaming Association.

They should instead base their decisions on good business sense.

“Tribes should not look at the internet any differently than any other business diversification or investment,” Spicer says. “At the end of the day that’s what it is, a business decision.

“A lot of basic business rules regarding return on investments and the like are being ignored because of the chatter that, ‘If you don’t do this you’ll be left behind.’ Or, ‘There’s billions of dollars to be made.’

“I don’t feel much of that is accurate, certainly not in the case of every single tribe in every single jurisdiction.”

The jurisdictional issues from state to state are, indeed, complicated. Tribes are not only subject to state prohibitions, but tribal-state regulatory agreements, or compacts, many of which limit online wagering. The compacts are required under IGRA for tribes operating Class III, casino-style gambling.

Tribes in California are working with card rooms in pursuing intrastate poker as a commercial venture outside the compacts, taxed and regulated by the state.

Indian communities in other parts of the country are exploring the option of offering online bingo and other Class II games under IGRA, regulated by tribes with oversight by the National Indian Gaming Commission, the regulatory agency for tribal casinos.

Still others—notably Santa Ysabel and the Aturas Tribe in California—appear willing to push the legal envelope, proposing to launch gambling websites that would take wagers from off the reservation.

Indian law experts believe federal law and NIGC regulations prohibit off-reservation wagers. But there are those who suggest that with servers on tribal lands and through the use of a system of “proxy play,” a legal argument can be made that wagers begin and end on Indian lands.

“Tribes are in control of their own destiny. They’re not dependent upon the state passing a law or the feds passing a law,” says Joe Valandra, CEO of Great Luck LLC, partners with Alturas and Desert Rose Bingo in what they hope will be a real-money online bingo operation.

“If our legal principle is established—that tribes regulate Class II gaming and that proxy play takes place on Indian lands—the sky’s the limit.”

Desert Rose has a small army of attorneys ready to take on state or federal legal challenges, but the launch of the site has been long delayed by the lack of a firm to process wagers.

 “Once there’s some legal certainty to the question of off-reservation wagers, more tribes will jump in,” says Great Luck attorney Kevin Quigley.

“If the courts hold that the gambling is, indeed, Class II with technological aids, which is permissible under IGRA, that’s the end of the story,” adds Norm DesRosiers, a regulatory consultant and former NIGC commissioner. “That will open the flood gates for tribes.”

But many doubt federal judges will allow persons in one state to gamble on a tribal website in another state.

“If the notion succeeds legally that you can specify that the gambling is taking place on Indian land, either through proxy or some other means, it will throw the door open for tribes to get into the business,” says John Tahsuda, partner in Navigators Global, a tribal consulting firm.

“But the courts have not been receptive to someone in a state that did not authorize gaming to reach out through technology to some other jurisdiction and make the wager.

“I find it hard to believe that a federal court would make the states powerless to protect their consumers, people who are physically within their jurisdiction.”

Tribes seeking to press the proxy battle face both legal and political challenges from states opposed to any expansion of legal gambling. Politicians can easily and quickly press for anti-internet legislation. And regulators can threaten to pull the charters of financial institutions willing to process online wagers.

“Anybody can say they have an interesting technology solution that will enable them to get around the legal system that they’re going to do whatever they want to do,” warns a regulatory consultant who requested anonymity.

“But the state has tremendous power. There is a panoply of action a state could take, not the least of which is criminal prosecution.”

Coalitions May Be The Key

Should the courts limit wagers to Indian lands, tribes in the “Land of 10,000 Lakes” would likely benefit from an interstate internet coalition of indigenous communities, pooling player liquidity from throughout the region.

Sources say the strategy would be similar to the concept voiced by Luger, a network of tribes linked to a common server, perhaps on Shakopee, one of the nation’s most prosperous Indian communities. Shakopee has a reputation of charitable giving, particularly to other Indian tribes.

“Shakopee would do it if they saw it as a way to help the smaller tribes,” says consultant Richardson. “Will they make money? Probably not. It’s a lot of investment and little return.

“People are still talking about it. It’s the pot at the end of the rainbow.”

“Shakopee can move the needle,” says the Capitol Hill lobbyist.

Shakopee tribal leaders and attorney Willie Hardacker declined requests to discuss internet gambling.

Amazing Amenities

Is this a casino or Great Adventure?

Mohegan Sun’s planned resort in Revere, Massachusetts, approved by voters in February, will include a water park with a “lazy river” feature, plus indoor surfing, outdoor zip lines and horseback riding trails. It also will include two supervised kid-friendly attractions; a 5,000-square-foot greenhouse; a 10,000-square-foot spa; a boutique hotel with a conference rooms; and a retail, dining and entertainment component called the Shops at Mohegan Sun.

By the way, it will also have a few slot machines and table games.

The lineup of attractions at the $1.3 billion commercial casino resort, to be located at the Suffolk Downs race-track near Boston, reflects an accelerating trend among casinos—tribal and commercial alike—to build their
customer base by offering more non-gaming attractions.

With competition on the rise, operators are adding more nightclubs, day clubs, spas, pools, golf courses, cooking classes, video arcades, museums, playgrounds, even rock climbing and ecotourism activities. The goal: to bring in more people more of the time—and of course, get more of their leisure dollars.

The movement is not new; it started as competition increased in the gaming industry, and picked up steam during the recession, when gambling as a pastime took a nose-dive. Today, with the recession thankfully in the rear-view mirror and gaming on the rebound in many jurisdictions, long-deferred renovation projects are coming off the shelf.

What are tribal casinos doing to bring back old customers, add new ones, keep them on-site longer, and maximize every square foot of their properties?

Bigger Business

There are nearly 500 Indian gaming halls in the United States today. California alone has 68 tribal casinos and 90 poker rooms. Oklahoma has almost 100—in some cases three, four or more compete within a single community. Some tribal casinos are a literal stone’s throw from the competition. With more relaxed rules about off-reservation casinos under the Obama administration, the market could become even more crowded.

While the industry generates almost $30 billion a year in combined revenue, most tribal casinos are small to mid-sized, without the clout or big bucks of the Mohegans, the Mashantucket Pequots, the Cherokees or the Seminoles. For them, what additions make the most sense and offer the best ROI?

“We have a current Indian gaming client considering the inclusion of a very large specialty mixed-use retail center in their next phase of expansion: large specialty stores, a bowling alley and a cinema complex are part of the program,” says Dike Bacon, principal of the Memphis-based architecture firm Hnedak Bobo Group Inc. “Four or five years ago, this would have been unthinkable. The design emphasis continues to be focused on non-gaming revenue generation and atypical amenities.”

“More than just casinos now, these places are becoming hubs for entertainment,” says Dick Rizzo, vice chairman of California-based Tutor Perini Building Corp. “Only 20 percent of the people who go to casinos gamble, so entertainment is ever-increasing: food and beverage as well as pure entertainment venues, be it concerts, shows, nightclubs. These places have become sources of entertainment for the communities they service.

“It wasn’t like that when we started,” Rizzo adds. “Atlantic City is a classic example. Now it seems they make as much if not more money on non-gaming. They’re becoming much more of a resort.”

Beyond the Casino Floor

But entertainment and leisure activities are not one-size-fits-all propositions; what works on the Las Vegas Strip may be all wrong for a tribal casino in Wisconsin, Arizona, Michigan or Minnesota. Last November, when the Wyandotte Nation announced Phase One of a $30 million renovation and expansion of its casino in Thackerville, Oklahoma, it deliberately chose not to compete with Vegas-style competitors in the vicinity, like the  River Spirit in Tulsa and the Downstream on the Oklahoma-Missouri-Kansas border.

Instead, it targeted locals who ideally will turn this casino into their daily or weekly watering hole. In addition to a new entertainment center, restaurant and deli, and two bars, the Wyandotte Casino is adding a four-lane bowling alley and a room for billiards and darts. When the upgrade is complete, it will turn the casino into “more of a social gathering spot,” says Wyandotte CEO Kelly Carpino, “a place where people come for a night of fun.”

It was the right choice for this casino in this locale, says Doug Worth, founder and chairman of WorthGroup Arch-itects of Denver, which designed the expansion.

“It comes down to knowing your customers, knowing their predominant interests and characteristics, and putting that into a plan that makes sense and is relevant to the current climate—the new now,” says Worth. “When tribal gaming first started, there might be absolutely nothing in a 200-mile radius. Casinos had the population base to support them, and tribes in that position for the most part have done very very well. The bigger challenge is when you’re second, third or fourth to the marketplace. Now you’re fighting for that customer share, and the choices become different.”

Testing, Testing

Worth recommends testing the waters, and making small changes to confirm the demands of the marketplace.

“Logically validate things before jumping too widely,” he advises. “I just saw a marketing piece for a conference that was still using the moniker, ‘If you build it, they will come.’ That’s a philosophy that’s going to get you in trouble. Do your research. That’s becoming the norm in Las Vegas as much as in the tribal community, because the financing for projects is not what it was five, six years ago.”

If a tribe verifies a need for meeting space in its area, for example, it could start with a temporary Sprung structure that requires minimal investment. “That enables you to test the return,” says Worth. “If it’s working, great. That justifies the next step, which is the permanent $50 million full-blown conference center. But don’t do it because your neighbor did it. All you’re doing then is increasing the saturation in the market.”

In the Midwest, where the winters are long and the climate often inhospitable, indoor attractions make more sense: a combination of retail and recreational amenities that will make people willing to scrape the ice off the windshields for a night on the town. For properties that draw a more rough-and-ready clientele, an RV park is likely a better choice than a high-end hotel. That same crowd may be more drawn to a sports bar with a dozen high-definition TVs than a fine seafood restaurant.

“Why do a 200-seat steakhouse in a more rural environment?” asks Worth. “It takes up a lot of square footage, is expensive to build, and more often than not is more an ego-driven decision than a practical one. Yet we see this. The best solution in those cases is a full-service restaurant that can be restructured and designed to provide a different type of menu service for dinner.”

For tribes, it may be especially important to safeguard investments with prudent choices, Worth adds. “It’s one thing for a corporation to go out and over-invest and lose shareholder money. You cannot do that in tribal community, or you affect generations of people who finally were given the opportunity to bring themselves up out of poverty.”

Brand Recognition

When the mammoth Harrah’s Cherokee in North Carolina completed a $650 million expansion in 2012, however, it was fully justified in adding a Ruth’s Chris Steakhouse and a Brio Tuscan restaurant to its extensive dining lineup. The casino’s patron base is so large and diverse, it pays for the Eastern Band of Cherokee to offer something for everyone, from a Dunkin’ Donuts to a Pizzeria Uno to an Asian fusion noodle bar and an all-purpose buffet.

Piggybacking on national brands like Ruth’s Chris is also a distinct trend for some properties, says Bacon; those household names bring instant recognition and invite very specific guest profiles. Working with the Pokagon Band of Potawatomi, Hnedak Bobo recently designed a new Hard Rock Café at the Four Winds Casino in New Buffalo, Michigan. This “high-profile and high-energy” addition was part of a larger expansion that included a 269-room hotel tower and 1,500-seat event center. The goal: “to leverage the music-oriented Hard Rock brand with the property’s new entertainment center,” says Bacon. Along with other non-gaming amenities at the property—including Kids Quest and Cyber Quest attractions for children and a shopping promenade—it has boosted the casino’s competitive positioning in the market.

Double Duty

To maximize the value of non-gaming space, tribal casinos are making it work overtime. One example: the meeting room at the WinStar World Casino in Thackerville, Oklahoma. By day, the place is all business, with a dais and stage, the latest technological gizmos, and variable seating that can be configured for conventions, civic organizations and other sober-sided conclaves.

After dark, this place turns into Oz. “The combination of ambient and spot lighting, furniture, finishes and Asian-inspired patterns transforms the space from a meeting venue into an atmospheric nightclub” called Mist, says Bacon, who worked with the Chickasaw Nation on the WinStar’s 2012 expansion. Party-going patrons slip past a velvet rope to enter the club, a playground of hypnotic lights and mind-bending house beats. It’s “the ultimate work-to-play flex space,” and a model of multi-purposing.

A neutral area like a meeting space can also be a great testing ground, says Worth. “It can be a buffet, it can be a lounge or a special events area; you can try lots of different things. We have a client that doesn’t have a buffet, so it’s using the meeting room. It’s driving traffic, the numbers are up, it’s validated the concept that there’s enough demand. So now they can say, ‘Let’s dedicate some space to a buffet.’”

Flexible, multi-functional spaces also can fill in gap periods, when visitation tends to be lower: days, midweeks, and the off-season. “Say your weekends are pretty good, but weekdays are awful,” says Tom Hoskens, principal, Cuningham Group Architects based in Minneapolis. “If you can create that meeting-room piece or section, you can start to draw people in Mondays through Thursdays.”

Budget-Minded

Sometimes, by refreshing existing amenities, casinos can create a sense of newness and novelty to relieve the dreaded “same old-same old” impression among customers. It’s also a good way to upgrade on a relative shoestring.

“Refreshing is the easy part—coming onto the gaming floor, brightening and freshening and adding color and adding lights and doing things that reconfigure the space,” says Hoskens. “Deeper, brighter colors have a tendency to add warmth. You can create movement and activate a space with lighting effects. Color, light and movement—these are the hallmarks you can use to do things less expensively, but still get the wow and the bang.”

Even minor changes should not be made capriciously, however. “You have to figure out how to attract people, give them something they haven’t seen before, give them something to talk about,” says Hoskens. “It has to create a reaction. If you make the investment but it makes no statement, it’s like throwing the money away.”

Where to start? “I like to say put your money where you make your money,” says Hoskens. “I would always start with the casino and refreshing that. From there, move on to the rooms. Because the longer people stay, the better the casino does.”

Trompe L’Oeil

A tried-and-true designer’s trick to economize is to use luxe finishes at eye level and faux finishes above. “Keep the quality surfaces close to the eye and decrease as you go vertically,” says Rizzo. “You can do lookalikes—faux woods and faux finishes—that look just as good from a distance.”

“If you can touch it and feel it, make it real,” agrees Hoskens. “Beyond that, you can faux it, and it will be just as impressive.”

Another way to trim costs is to go for smaller guest rooms, a strategy that makes sense for new construction. “The standard 425-square-foot room is standard now at 325 square feet,” Hoskens says. “You still want the guest to have a great experience, but you can make it just a little bit smaller. It can be very efficient and great-looking, and you can raise the quality of the material because you don’t have to cover as many square feet.”

Besides, he adds, “basically you want the person on the casino floor, not lounging every day in a super-spacious suite.”

Don’t skimp on your best customers, Hoskens adds. “Boutique hotels figured this out 20 years ago. If you take care of your VIP customers—give them a VIP room and some special attention, get to know them—that will bring them back again and again.”

One cost-savings opportunity is the result of an evolving design aesthetic, away from heavy theming, says Rizzo. “When tribes first got into gaming they were very sensitive to culture, and they tried to replicate that in their facilities. Mohegan Sun, when they first opened it, was all very tribal and native-themed. But as it grew up and competed with Foxwoods, it ended up going very contemporary. Heavy theming has given way to a much more chic, clean and modernistic kind of look.”

Such pared-down design “is fresh and new, and it doesn’t cost as much,” Rizzo says. “People are not looking for palaces and pyramids and Eiffel Towers anymore.”

Second Nature

One example of subtle yet spectacular theming can be found at Harrah’s Cherokee, which completed a $633 million renovation in 2012. The Eastern Band of Cherokee Indians wanted “a modern lodge look” for their Smoky Mountain resort, says Hoskens. That goal may be best represented by the property’s grand rotunda, which features soaring 75-foot trees illuminated by 30,000 LED lights, two 68-foot waterfalls that cascade from the ceiling to a collection pool on the lobby level, and a floating spiral staircase that ascends to the second floor.

The natural leitmotif is restated with four interior themes (Mountain/Breeze, Woodland/Moon, Rivers/Valleys, and Earth/Water) that create “a path of discovery,” says Hoskens, and organically guide patrons through the large space to restaurants, bars, showrooms and more. The exterior structure echoes “the layered and long, curving shapes of the Smoky Mountains,” according to Cuningham; the architects used indigenous spruce, oak and river cane in the building design, and plenty of glass and stone within.

The design won raves from the press and public alike; in online reviews, casino visitors mention the dazzling interiors more than any other element of the resort. In this case, design did what it’s supposed to do: it created a buzz, and told a story that is now being retold, enthusiastically, by guests.

Show Me the Money

If a tribal casino wants a foolproof upgrade, one that will bring in more customers, add gaming revenue, and effectively return its development costs, what should it add? If you answered a restaurant, spa, hotel rooms or entertainment venue, you’re wrong. According to WorthGroup Architects, casinos get the biggest bang for the buck by adding parking.

Not very sexy, is it? But according to the firm, a parking garage typically costs $10,000 to $15,000 per space, adds gaming revenues of $10 to $50 per space per day, and offers ROI of up to 75 percent. Compare that with a hotel. The price per room can easily exceed $100,000, sometimes twice that. The total expected return on investment is 30 percent to 40 percent. If you add retail or an outlet mall, you may be lucky to see ROI of 15 percent.

An RV park, on the other hand, almost pays for itself, costing from $15,000 to $35,000 per site, and adding average incremental gaming revenue of $50 to $150 per day for each one. That’s a return of up to 70 percent.

And that humble bowling alley? It does better than a swanky 18-hole golf course, costing about $100,000 per lane, luring up to 20 percent of adult bowlers to the casino, and returning up to 25 percent of its the initial investment. The links, on the other hand, will deliver between 5 percent and 15 percent. Not exactly a hole-in-one.

Despite the variations in ROI, all of these amenities add up to a total experience that brings a wider range of patrons, including those with no interest in pumping money into a slot machine. That said, the gambler is still king.

“When you talk ROI, there’s nothing that comes close to a casino—the casino floor is the engine that drives everything else,” says Worth. “Our customers may come to have a meal at a nice restaurant with a great reputation, but you’re talking about margins that are significantly less than gaming, and that won’t drive enough traffic to pay for the facilities we’re talking about.

“Even if your business is just weekends, even if you only get a full house during special events and holidays, you still need that full house,” he says. “The casino will pay for itself”—and everything else too.

Wells Fargo Gaming Division

The Wells Fargo Gaming Division is a specialized lending group serving gaming businesses and Native American governments and their gaming enterprises nationwide. The division customizes its services to fit the needs of various industry segments, including casinos, riverboat casinos, racinos and gascinos.

As an industry leader since 1982, Wells Fargo has a team of relationship managers dedicated to serving the gaming industry. That experience in the gaming industry, coupled with the strength and stability of Wells Fargo, means Wells Fargo can provide the guidance and resources gaming clients need to meet their financial goals.

Wells Fargo is committed to maintaining long-term relationships with its customers. Its relationship managers take the time to understand their clients’ business—from day-to-day operations to long-term vision and goals—and provide them with ideas and strategies to help them stay on top of their business priorities and keep pace with the changing market conditions that affect them.

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In addition to serving the financial needs of the gaming industry, Wells Fargo also is committed to the communities where its customers live and work. Wells Fargo believes in sharing its success by giving back to nonprofits and educational institutions that address vital community needs and issues.

Wells Fargo donates both financial contributions and team members’ personal volunteer hours. To Wells Fargo, supporting the gaming industry means not only providing financial products and services for clients’ businesses, but giving back to friends, families and neighbors in their communities.

Wells Fargo’s Gaming team can provide industry-specific guidance about:

• Financial risk management
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• Employee and tribal member benefit packages
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* Investment and insurance products not FDIC-insured; no bank guarantee; may lose value

Deposit products offered by Wells Fargo Bank, N.A. Member FDIC