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Aruze Gaming America, Inc.

Aruze Gaming America, Inc. is one of the fastest-growing suppliers in the gaming industry, and one of the top providers of unique video and stepper slots, communal gaming products and multi-terminal stations.
   
Aruze not only has grown enormously in the United States, but also continues to expand its European distribution network. In an effort to provide superior customer service, Aruze has opened offices and facilities throughout North America, Australia, South Africa, Macau, Japan and the Philippines.
   
At NIGA 2014 in San Diego, Aruze will display its growing library of successful stepper and video titles, focusing on new titles that build on the company’s record of success and support its “Performance Matters” theme.
   
Once again, the Ultra Stack game series will lead the G-Series video products with themes designed to add to the hottest video game series in the industry. New Ultra Stack titles will include Ultra Stack Gorilla, Ultra Stack Lucky Fish and Ultra Stack Rising Dragon. Other new G-Series games to be showcased will be Sunset Lion and Jungle Tiger, both 50-line games offering free games and stacked wild symbols.
   
Aruze also will introduce the latest stepper titles to be added to its Innovator library of games. All Innovator models feature Radiant Reels, a revolutionary spin on stepper technology, designed with large reels, dynamically illuminated multi-colored LED lights and variable spin speeds that combine to build player anticipation for winning combinations.
   
The Innovator Deluxe platform, with eye-catching top boxes, includes Ultimate Diamond, Platinum Jackpot and Mystical Egypt. The Innovator series of five-reel games offers its hottest-performing titles, including Howling Wolf and The Great Inca, and welcomes several new themes such as Laser Seven, Cyber Seven and Cherry Chance Jewel Seven.  
   
For more information, visit www.aruzegaming.com.

Bally Technologies

As Bally enters 2014 as a larger and stronger company, its partnership with tribal gaming operators continues. After combining with SHFL entertainment in late 2013, Bally now offers an even broader product portfolio to help Native American casinos connect with their players and attract new ones. Following are the latest solutions Bally offers for tribal gaming operators.

TITANIC, Copperfield and ZZ Top Video Slots
“Titanic” delivers a fully interactive and cinematic experience centered on the iconic star-crossed lovers from James Cameron’s Titanic, one of the highest-grossing films in history. Featuring scenes and music from the blockbuster phenomenon, Titanic integrates many of Bally’s proven play mechanics, two base-game mystery features and three progressive jackpots including one large top award. The main attraction U-Spin bonus wheel, resembling a ship’s helm, awards credits as well as one guaranteed free-games feature.
   
The world’s greatest illusionist delivers an extraordinary experience in “The Magic of David Copperfield.” Magical bonuses are unleashed through the “Death Saw,” which awards credits, the progressive jackpot, Flying Free Games or Levitation Free Games showing video of illusions from Copperfield’s legendary performances.
   
Bally continues to bring more hit songs to casino floors in “ZZ Top Live from Texas.” The famous American blues-rock trio delivers a host of bonuses, play mechanics and progressives, along with some of the band’s greatest hits.

New Product Offers Flexibility to Players
Bally’s “Take ‘n Play” is a remarkable new product that enables players to take their game “on the go” for the first time ever, by playing a physical slot machine on the convenience of a tablet. Take ‘n Play is the industry’s first technology that allows the same slot machine game to be played in more than one location by streaming the game content directly from the slot machine to a tablet.  

Bally Systems
Bally’s iVIEW Display Manager picture-in-picture technology and Elite Bonusing Suite have powered five world-record-setting events using Virtual Racing, Virtual Racing NASCAR and DM Tournaments. Now, DM Tournaments includes a pioneering new feature called Bonus Tournaments, the latest addition to Bally’s EBS portfolio. Bonus Tournaments enables casinos to run floor-wide tournaments in which both the base game and the tournament game can be played at the same time, ensuring that there is no interruption in player-wagering activity.
    
For more information, contact Laura Olson-Reyes, senior director of corporate marketing and communications, at 702-532-7742, lolson-reyes@ballytech.com or visit www.ballytech.com.

Cuningham Group Architecture

Cuningham Group Architecture, Inc. exists to create beautiful places for a balanced world. Cuningham Group’s “Beautiful Places, Balanced World” approach to the business and practice of architecture is one it has nurtured for more than four decades.
   
Founded in 1968, the multi-disciplinary design firm provides architecture, interior design, urban design and planning services for a diverse mix of client and project types, with significant focus over the last 20-plus years on gaming and entertainment. Bolstered by a staff of 275 and offices in Minneapolis, Los Angeles, Las Vegas, Biloxi, Denver, San Diego, Phoenix, Seoul and Beijing, Cuningham Group has expanded services and markets to meet a growing demand from some of entertainment’s largest and most respected clients.
   
The firm’s portfolio—which covers the spectrum from small and delicate spaces to complex and expansive—includes casinos, hotels, theaters, convention centers, restaurants, retail venues, master plans and support facilities for gaming and resort destinations throughout the U.S. and around the world.
    
Cuningham Group’s top priority is design excellence through a client-centered, collaborative approach. Its “Every Building Tells a Story” philosophy toward gaming design emphasizes one-of-a-kind solutions—creating experiences and a sense of place by telling stories through a modern interpretation of metaphors that reflect the vision of the client and the character of each property and site. The process benefits clients by providing unique environments that differentiate them from competition.
    
Providing design services to premier properties and leaders in the leisure and entertainment industries had led Cuningham Group to be consistently ranked among top firms, and the company’s design work has been honored with more than 140 industry and market awards. Notably, the firm was ranked among the Top 10 Hotel Design firms in Building Design & Construction magazine’s Giants 300 Report for 2013.
   
Recent projects include the $205 million Margaritaville Resort Casino in Bossier City, Louisiana, which was the recipient of the 2013 Casino Design Award for “Best Architectural Design Over $100 Million.” Opening in 2014 is the new 21-story, 381-room hotel tower for Potawatomi Bingo Casino in Milwaukee, Wisconsin. And the firm is currently designing the new Harrah’s Cherokee Valley River Casino & Hotel in North Carolina. The project follows on the heels of the highly successful and award-winning $650 million expansion and renovation of Harrah’s Cherokee Casino Resort.
   
For more information, visit www.cuningham.com.

Gaming Laboratories International

Celebrating its 25th anniversary in 2014, Gaming Laboratories International, the world’s leading gaming testing laboratory and technical consultancy, has partnered with tribes across North America for the past 25 years to provide testing, certification and consulting services to their gaming operations.
   
GLI has been a longtime supporter and advocate of tribal gaming, and is a proud associate member of NIGA. GLI is the recognized leader in Class II and Class III testing, ISS audits, IT and internet security assessments and on-site casino floor verification and inspection.
   
GLI tests, inspects and certifies an incredible range of gaming devices and systems, for virtually every jurisdiction in the world. GLI has more than 800 employees worldwide, with specialized teams formed to provide personalized service. Beyond the casino floor, GLI is the leader in legal iGaming testing and certification. Since iGaming’s inception nearly 20 years ago, GLI has been leading the way, testing and certifying products for legal iGaming jurisdictions and for new legal iGaming markets around the world.
   
GLI also consults on technical standards in jurisdictions across the globe in both emerging and existing markets. GLI is the only global organization of its kind to hold U.S. and international accreditations for compliance with ISO/IEC 17025, 17020 and Guide 65 standards for technical competence in the gaming industry.
   
Also, GLI has global capabilities in professional services, field services and lottery consulting and testing. GLI offers an extensive portfolio of professional services, including project management, governance risk and compliance, technical services, and training through the company’s GLI University program.
   
GLI’s Professional Services division offers four main channels of world-class services:

• Project management, including project health checks and recovery;

• Governance risk and compliance services, such as World Lottery Association audits, ISO audits, network risk assessments and internal audit and enterprise risk management services;

• GLI University training modules, including ISO standards, WLA standards and responsible gaming; and,

• Technical services, such as functional product testing, source code audits and load and performance testing.
   
GLI’s field services help operators protect themselves in today’s highly connected and interconnected gaming world.
   
GLI has been serving lotteries since 1989, and serves more than 65 lotteries globally.
   
GLI is very proud of the relationships it has developed with tribal leaders and regulators across North America, and honored with the trust that they place in GLI every day.

For more information, visit www.gaminglabs.com.

Gaming Partners International

Gaming Partners International manufactures and supplies a wide range of table game products and equipment to licensed casinos worldwide. Under the brand names of Paulson, Bourgogne et Grasset and Bud Jones, GPI provides high-quality casino currency such as chips, plaques and jetons, as well as gaming furniture, layouts, cards and accessories. GPI also is a leading provider of RFID currency and products and table game solutions.

GPI has one of the most extensive suites of gaming currency and currency security features available in the industry. From American-style Paulson, Bud Jones and B&G chip lines, to B&G European-style plaques and jetons, GPI provides customers with an extensive array of options that help them meet their property’s specific requirements.
   
GPI invests resources into continually developing and innovating new products that offer new solutions to customers’ needs and changing requirements.
   
One of GPI’s newest products, the Paulson Denomination mold, features the chip’s denomination stamped into the outer ring of the mold, making the chip much more difficult to counterfeit. Another new currency product is the B&G J3 jeton, a revolutionary currency product that combines features from American-style chips and European-style plaques and jetons.
   
The J3 is available in numerous edge spot designs and patterns with a multitude of security features. Two of the newest security features are 4C-UV and EM Detection. 4C-UV incorporates a four-color image or pattern onto a chip’s decal and can be easily authenticated at the table with a standard UV light. EM Detection deters internal theft by sounding an alarm whenever unauthorized attempts are made to remove currency from the property.   
 
GPI also manufactures a full range of gaming furniture including gaming tables and pit podiums. Two newer furniture offerings are two quick-change table top options that make switching layouts on tables a quicker, simpler process, thus reducing game downtime lost to more traditional methods of changing table layouts.  
   
For more information on any GPI products or on the full suite of table game products and accessories, contact a local GPI sales representative or visit www.gpigaming.com.

Global Cash Access

Every day, Global Cash Access creates new innovations and concepts that lead to enhanced customer service and more robust profitability for clients. This is the core value that provides the foundation for GCA’s boldest thinking.

The company focuses on redefining the possibilities of cash access products and related services throughout the gaming industry—both in the U.S. and abroad. The technologies GCA creates are the standard bearers for the entire industry, and the company continues to blaze new trails in terms of what cash access can do for casinos and their customers.
   
More than 1,100 gaming establishments worldwide come to GCA for ideas and innovation. All told, GCA processed more than 90 million transactions and dispensed more than $19 billion in cash annually. A global presence enables GCA to work side-by-side with clients worldwide—and that means real customer service delivered in real time.
   
GCA is poised to equip a casino with future-forward devices and solutions that generate more profitability on the floor. Talk to GCA, and see how it makes every transaction count.

CXC Lite
GCA is introducing the Casino Xchange Lite to the robust lineup of Xchange products, including Casino Xchange 4.0, Jackpot Xchange and Xchange Explorer Plus.  
   
CXC Lite is specifically designed for casino, route and lottery operators who require an affordable multi-function self-service redemption kiosk with less capacity and a smaller footprint of 2.2 feet by 2.2 feet. GCA provides this solution without sacrificing quality, dependability, security and compliance to meet critical cash access needs across the casino floor.
   
CXC Lite provides critical multi-functional services such as bill breaking, ticket and multi-ticket redemption, ATM, point-of-sale debit and credit card cash advance as well as GCA’s patented 3-in-1 rollover technology. CXC Lite provides efficiency through innovation with a hopperless configuration as well as Quik Ticket (ticket dispense on debit) capability.
   
For more information, contact Elaine Ellefsen, vice president, marketing, at 800-833-7110, eellefsen@gcamail.com or visit www.gcainc.com.

Amazing Amenities

Is this a casino or Great Adventure?

Mohegan Sun’s planned resort in Revere, Massachusetts, approved by voters in February, will include a water park with a “lazy river” feature, plus indoor surfing, outdoor zip lines and horseback riding trails. It also will include two supervised kid-friendly attractions; a 5,000-square-foot greenhouse; a 10,000-square-foot spa; a boutique hotel with a conference rooms; and a retail, dining and entertainment component called the Shops at Mohegan Sun.

By the way, it will also have a few slot machines and table games.

The lineup of attractions at the $1.3 billion commercial casino resort, to be located at the Suffolk Downs race-track near Boston, reflects an accelerating trend among casinos—tribal and commercial alike—to build their
customer base by offering more non-gaming attractions.

With competition on the rise, operators are adding more nightclubs, day clubs, spas, pools, golf courses, cooking classes, video arcades, museums, playgrounds, even rock climbing and ecotourism activities. The goal: to bring in more people more of the time—and of course, get more of their leisure dollars.

The movement is not new; it started as competition increased in the gaming industry, and picked up steam during the recession, when gambling as a pastime took a nose-dive. Today, with the recession thankfully in the rear-view mirror and gaming on the rebound in many jurisdictions, long-deferred renovation projects are coming off the shelf.

What are tribal casinos doing to bring back old customers, add new ones, keep them on-site longer, and maximize every square foot of their properties?

Bigger Business

There are nearly 500 Indian gaming halls in the United States today. California alone has 68 tribal casinos and 90 poker rooms. Oklahoma has almost 100—in some cases three, four or more compete within a single community. Some tribal casinos are a literal stone’s throw from the competition. With more relaxed rules about off-reservation casinos under the Obama administration, the market could become even more crowded.

While the industry generates almost $30 billion a year in combined revenue, most tribal casinos are small to mid-sized, without the clout or big bucks of the Mohegans, the Mashantucket Pequots, the Cherokees or the Seminoles. For them, what additions make the most sense and offer the best ROI?

“We have a current Indian gaming client considering the inclusion of a very large specialty mixed-use retail center in their next phase of expansion: large specialty stores, a bowling alley and a cinema complex are part of the program,” says Dike Bacon, principal of the Memphis-based architecture firm Hnedak Bobo Group Inc. “Four or five years ago, this would have been unthinkable. The design emphasis continues to be focused on non-gaming revenue generation and atypical amenities.”

“More than just casinos now, these places are becoming hubs for entertainment,” says Dick Rizzo, vice chairman of California-based Tutor Perini Building Corp. “Only 20 percent of the people who go to casinos gamble, so entertainment is ever-increasing: food and beverage as well as pure entertainment venues, be it concerts, shows, nightclubs. These places have become sources of entertainment for the communities they service.

“It wasn’t like that when we started,” Rizzo adds. “Atlantic City is a classic example. Now it seems they make as much if not more money on non-gaming. They’re becoming much more of a resort.”

Beyond the Casino Floor

But entertainment and leisure activities are not one-size-fits-all propositions; what works on the Las Vegas Strip may be all wrong for a tribal casino in Wisconsin, Arizona, Michigan or Minnesota. Last November, when the Wyandotte Nation announced Phase One of a $30 million renovation and expansion of its casino in Thackerville, Oklahoma, it deliberately chose not to compete with Vegas-style competitors in the vicinity, like the  River Spirit in Tulsa and the Downstream on the Oklahoma-Missouri-Kansas border.

Instead, it targeted locals who ideally will turn this casino into their daily or weekly watering hole. In addition to a new entertainment center, restaurant and deli, and two bars, the Wyandotte Casino is adding a four-lane bowling alley and a room for billiards and darts. When the upgrade is complete, it will turn the casino into “more of a social gathering spot,” says Wyandotte CEO Kelly Carpino, “a place where people come for a night of fun.”

It was the right choice for this casino in this locale, says Doug Worth, founder and chairman of WorthGroup Arch-itects of Denver, which designed the expansion.

“It comes down to knowing your customers, knowing their predominant interests and characteristics, and putting that into a plan that makes sense and is relevant to the current climate—the new now,” says Worth. “When tribal gaming first started, there might be absolutely nothing in a 200-mile radius. Casinos had the population base to support them, and tribes in that position for the most part have done very very well. The bigger challenge is when you’re second, third or fourth to the marketplace. Now you’re fighting for that customer share, and the choices become different.”

Testing, Testing

Worth recommends testing the waters, and making small changes to confirm the demands of the marketplace.

“Logically validate things before jumping too widely,” he advises. “I just saw a marketing piece for a conference that was still using the moniker, ‘If you build it, they will come.’ That’s a philosophy that’s going to get you in trouble. Do your research. That’s becoming the norm in Las Vegas as much as in the tribal community, because the financing for projects is not what it was five, six years ago.”

If a tribe verifies a need for meeting space in its area, for example, it could start with a temporary Sprung structure that requires minimal investment. “That enables you to test the return,” says Worth. “If it’s working, great. That justifies the next step, which is the permanent $50 million full-blown conference center. But don’t do it because your neighbor did it. All you’re doing then is increasing the saturation in the market.”

In the Midwest, where the winters are long and the climate often inhospitable, indoor attractions make more sense: a combination of retail and recreational amenities that will make people willing to scrape the ice off the windshields for a night on the town. For properties that draw a more rough-and-ready clientele, an RV park is likely a better choice than a high-end hotel. That same crowd may be more drawn to a sports bar with a dozen high-definition TVs than a fine seafood restaurant.

“Why do a 200-seat steakhouse in a more rural environment?” asks Worth. “It takes up a lot of square footage, is expensive to build, and more often than not is more an ego-driven decision than a practical one. Yet we see this. The best solution in those cases is a full-service restaurant that can be restructured and designed to provide a different type of menu service for dinner.”

For tribes, it may be especially important to safeguard investments with prudent choices, Worth adds. “It’s one thing for a corporation to go out and over-invest and lose shareholder money. You cannot do that in tribal community, or you affect generations of people who finally were given the opportunity to bring themselves up out of poverty.”

Brand Recognition

When the mammoth Harrah’s Cherokee in North Carolina completed a $650 million expansion in 2012, however, it was fully justified in adding a Ruth’s Chris Steakhouse and a Brio Tuscan restaurant to its extensive dining lineup. The casino’s patron base is so large and diverse, it pays for the Eastern Band of Cherokee to offer something for everyone, from a Dunkin’ Donuts to a Pizzeria Uno to an Asian fusion noodle bar and an all-purpose buffet.

Piggybacking on national brands like Ruth’s Chris is also a distinct trend for some properties, says Bacon; those household names bring instant recognition and invite very specific guest profiles. Working with the Pokagon Band of Potawatomi, Hnedak Bobo recently designed a new Hard Rock Café at the Four Winds Casino in New Buffalo, Michigan. This “high-profile and high-energy” addition was part of a larger expansion that included a 269-room hotel tower and 1,500-seat event center. The goal: “to leverage the music-oriented Hard Rock brand with the property’s new entertainment center,” says Bacon. Along with other non-gaming amenities at the property—including Kids Quest and Cyber Quest attractions for children and a shopping promenade—it has boosted the casino’s competitive positioning in the market.

Double Duty

To maximize the value of non-gaming space, tribal casinos are making it work overtime. One example: the meeting room at the WinStar World Casino in Thackerville, Oklahoma. By day, the place is all business, with a dais and stage, the latest technological gizmos, and variable seating that can be configured for conventions, civic organizations and other sober-sided conclaves.

After dark, this place turns into Oz. “The combination of ambient and spot lighting, furniture, finishes and Asian-inspired patterns transforms the space from a meeting venue into an atmospheric nightclub” called Mist, says Bacon, who worked with the Chickasaw Nation on the WinStar’s 2012 expansion. Party-going patrons slip past a velvet rope to enter the club, a playground of hypnotic lights and mind-bending house beats. It’s “the ultimate work-to-play flex space,” and a model of multi-purposing.

A neutral area like a meeting space can also be a great testing ground, says Worth. “It can be a buffet, it can be a lounge or a special events area; you can try lots of different things. We have a client that doesn’t have a buffet, so it’s using the meeting room. It’s driving traffic, the numbers are up, it’s validated the concept that there’s enough demand. So now they can say, ‘Let’s dedicate some space to a buffet.’”

Flexible, multi-functional spaces also can fill in gap periods, when visitation tends to be lower: days, midweeks, and the off-season. “Say your weekends are pretty good, but weekdays are awful,” says Tom Hoskens, principal, Cuningham Group Architects based in Minneapolis. “If you can create that meeting-room piece or section, you can start to draw people in Mondays through Thursdays.”

Budget-Minded

Sometimes, by refreshing existing amenities, casinos can create a sense of newness and novelty to relieve the dreaded “same old-same old” impression among customers. It’s also a good way to upgrade on a relative shoestring.

“Refreshing is the easy part—coming onto the gaming floor, brightening and freshening and adding color and adding lights and doing things that reconfigure the space,” says Hoskens. “Deeper, brighter colors have a tendency to add warmth. You can create movement and activate a space with lighting effects. Color, light and movement—these are the hallmarks you can use to do things less expensively, but still get the wow and the bang.”

Even minor changes should not be made capriciously, however. “You have to figure out how to attract people, give them something they haven’t seen before, give them something to talk about,” says Hoskens. “It has to create a reaction. If you make the investment but it makes no statement, it’s like throwing the money away.”

Where to start? “I like to say put your money where you make your money,” says Hoskens. “I would always start with the casino and refreshing that. From there, move on to the rooms. Because the longer people stay, the better the casino does.”

Trompe L’Oeil

A tried-and-true designer’s trick to economize is to use luxe finishes at eye level and faux finishes above. “Keep the quality surfaces close to the eye and decrease as you go vertically,” says Rizzo. “You can do lookalikes—faux woods and faux finishes—that look just as good from a distance.”

“If you can touch it and feel it, make it real,” agrees Hoskens. “Beyond that, you can faux it, and it will be just as impressive.”

Another way to trim costs is to go for smaller guest rooms, a strategy that makes sense for new construction. “The standard 425-square-foot room is standard now at 325 square feet,” Hoskens says. “You still want the guest to have a great experience, but you can make it just a little bit smaller. It can be very efficient and great-looking, and you can raise the quality of the material because you don’t have to cover as many square feet.”

Besides, he adds, “basically you want the person on the casino floor, not lounging every day in a super-spacious suite.”

Don’t skimp on your best customers, Hoskens adds. “Boutique hotels figured this out 20 years ago. If you take care of your VIP customers—give them a VIP room and some special attention, get to know them—that will bring them back again and again.”

One cost-savings opportunity is the result of an evolving design aesthetic, away from heavy theming, says Rizzo. “When tribes first got into gaming they were very sensitive to culture, and they tried to replicate that in their facilities. Mohegan Sun, when they first opened it, was all very tribal and native-themed. But as it grew up and competed with Foxwoods, it ended up going very contemporary. Heavy theming has given way to a much more chic, clean and modernistic kind of look.”

Such pared-down design “is fresh and new, and it doesn’t cost as much,” Rizzo says. “People are not looking for palaces and pyramids and Eiffel Towers anymore.”

Second Nature

One example of subtle yet spectacular theming can be found at Harrah’s Cherokee, which completed a $633 million renovation in 2012. The Eastern Band of Cherokee Indians wanted “a modern lodge look” for their Smoky Mountain resort, says Hoskens. That goal may be best represented by the property’s grand rotunda, which features soaring 75-foot trees illuminated by 30,000 LED lights, two 68-foot waterfalls that cascade from the ceiling to a collection pool on the lobby level, and a floating spiral staircase that ascends to the second floor.

The natural leitmotif is restated with four interior themes (Mountain/Breeze, Woodland/Moon, Rivers/Valleys, and Earth/Water) that create “a path of discovery,” says Hoskens, and organically guide patrons through the large space to restaurants, bars, showrooms and more. The exterior structure echoes “the layered and long, curving shapes of the Smoky Mountains,” according to Cuningham; the architects used indigenous spruce, oak and river cane in the building design, and plenty of glass and stone within.

The design won raves from the press and public alike; in online reviews, casino visitors mention the dazzling interiors more than any other element of the resort. In this case, design did what it’s supposed to do: it created a buzz, and told a story that is now being retold, enthusiastically, by guests.

Show Me the Money

If a tribal casino wants a foolproof upgrade, one that will bring in more customers, add gaming revenue, and effectively return its development costs, what should it add? If you answered a restaurant, spa, hotel rooms or entertainment venue, you’re wrong. According to WorthGroup Architects, casinos get the biggest bang for the buck by adding parking.

Not very sexy, is it? But according to the firm, a parking garage typically costs $10,000 to $15,000 per space, adds gaming revenues of $10 to $50 per space per day, and offers ROI of up to 75 percent. Compare that with a hotel. The price per room can easily exceed $100,000, sometimes twice that. The total expected return on investment is 30 percent to 40 percent. If you add retail or an outlet mall, you may be lucky to see ROI of 15 percent.

An RV park, on the other hand, almost pays for itself, costing from $15,000 to $35,000 per site, and adding average incremental gaming revenue of $50 to $150 per day for each one. That’s a return of up to 70 percent.

And that humble bowling alley? It does better than a swanky 18-hole golf course, costing about $100,000 per lane, luring up to 20 percent of adult bowlers to the casino, and returning up to 25 percent of its the initial investment. The links, on the other hand, will deliver between 5 percent and 15 percent. Not exactly a hole-in-one.

Despite the variations in ROI, all of these amenities add up to a total experience that brings a wider range of patrons, including those with no interest in pumping money into a slot machine. That said, the gambler is still king.

“When you talk ROI, there’s nothing that comes close to a casino—the casino floor is the engine that drives everything else,” says Worth. “Our customers may come to have a meal at a nice restaurant with a great reputation, but you’re talking about margins that are significantly less than gaming, and that won’t drive enough traffic to pay for the facilities we’re talking about.

“Even if your business is just weekends, even if you only get a full house during special events and holidays, you still need that full house,” he says. “The casino will pay for itself”—and everything else too.

Internet Issues

Kurt Luger, executive director of the Great Plains Indian Gaming Association in Bismarck, North Dakota, believes he knows what it takes for American Indian governments in the rural United States to succeed with internet poker.

“We need a coalition,” says Luger, with enough tribes to generate the player liquidity for a profitable online poker venture.

 “I’d like to see (an internet) server on Shakopee,” he says of the prosperous Shakopee Mdewakanton Sioux Community in Prior Lake, Minnesota, near Minneapolis, an operation that would link smaller, remote tribes in the Midwest, Great Plains and throughout the United States.

“That’s what I would like to see happen, if I had my druthers.”

Outside California—potentially the country’s most lucrative online poker market with 38 million people—many of the 255 tribes in the lower 48 states believe interstate alliances are crucial to efforts to leverage entry into online gambling.

California is the anomaly, with tribes and card rooms seeking legislation to legalize intrastate internet poker.

Tribal networks linking reservations in the more rural states are particularly logical in the absence of federal legislation and with the growing number of states legalizing internet gambling, creating competition for the 425 Indian casinos in 28 states. Ten states may legalize online wagering this year, said Gambling Compliance.com, joining Nevada, New Jersey and Delaware.

Meanwhile, a handful of smaller tribes are considering launching real-money websites to offer poker and Class II bingo under the Indian Gaming Regulatory Act. Some plan to press the legal envelope and accept wagers beyond reservation borders, a strategy many Indian law experts believe will be found to violate federal law.

But defining a nationwide internet trend in Indian Country is extremely difficult. “Tribes are all over the spectrum on iGaming,” says online consultant Ehren Richardson.

With the likelihood Congress will not move on internet wagering, a growing number of indigenous leaders no longer see the urgency to seek entry into the market.

“There is not the pressure to get it done today as there was a few years ago,” says Chuck Bunnell, CEO of the Mohegan Tribe of Connecticut.

And, perhaps most significant, larger tribes are becoming skeptical that the resources needed to launch a gambling website will justify the returns. The skepticism is supported by dismal revenue reports out of Nevada and New Jersey, where Governor Chris Christie’s expectations of $180 million a year have been lowered to $34 million.

“Some of the bigger tribes have really, really looked at the internet,” says a prominent Washington lobbyist, “particularly a few years ago, when there was the sense, ‘It’s going to happen. It’s going to happen. It’s going to happen.’

“But there’s now a sense nothing is going to happen. And the bigger tribes aren’t willing to put a lot of money out because they don’t see the returns.”

“I’ve seen that all along,” says Jeffrey Nelson, attorney for the Tribal Internet Gaming Alliance (TIGA) a coalition of two Wisconsin tribes (Lac du Flambeau Band of Lake Superior Chippewa Indians and Bad River Band of Indians) seeking to link reservations in a network offering Class II bingo.

“TIGA was born from small to mid-sized tribes. We don’t have any large tribes. I would love to have a wealthy tribe join us.”

Nelson doesn’t believe there is any significant trend other than “bigger tribes are just being cautious because they have a lot to lose.”

“As soon as California opens up, tribes are going to be singing a different song,” Nelson says. “If California opens up or if TIGA gets off the ground, there’s going to be a change.

“When that happens, I don’t know. I’m done predicting when it’s going to happen because I’ve never been right.”

One tribal official noted a gambling website platform could run from $60 million to $70 million, with annual marketing expenses well into eight figures. It’s a difficult bit of math for small tribes in rural markets outside California.

“It’s hard to build liquidity in states that aren’t very populous,” Bunnell says. “You have to accumulate a lot of states to generate the liquidity necessary to make (online poker) profitable. It’s difficult.”

Connecticut, home to both the Mohegan Tribe and Mashantucket Pequots, operators of Foxwoods Casino Resort, is expected to facilitate both tribes in enabling legislation under discussion by lawmakers.

Complex Legal, Jurisdictional Issues

The congressional landscape has changed dramatically since 2012, when Senate Majority Leader Harry Reid of Nevada failed in his effort to deliver federal internet poker legislation to his commercial gambling industry constituents.

There remains little appetite on Capitol Hill to expand gambling. Casino mogul Sheldon Adelson is pressing for abolition and, while several federal lawmakers continue to work to legalize online poker, Senator Lindsey Graham introduced legislation to ban it.

But tribal leaders contemplating entry into online commerce should not be swayed by lobbyists and consultants warning of pending legislation, says Valerie Spicer, executive director of the Arizona Indian Gaming Association.

They should instead base their decisions on good business sense.

“Tribes should not look at the internet any differently than any other business diversification or investment,” Spicer says. “At the end of the day that’s what it is, a business decision.

“A lot of basic business rules regarding return on investments and the like are being ignored because of the chatter that, ‘If you don’t do this you’ll be left behind.’ Or, ‘There’s billions of dollars to be made.’

“I don’t feel much of that is accurate, certainly not in the case of every single tribe in every single jurisdiction.”

The jurisdictional issues from state to state are, indeed, complicated. Tribes are not only subject to state prohibitions, but tribal-state regulatory agreements, or compacts, many of which limit online wagering. The compacts are required under IGRA for tribes operating Class III, casino-style gambling.

Tribes in California are working with card rooms in pursuing intrastate poker as a commercial venture outside the compacts, taxed and regulated by the state.

Indian communities in other parts of the country are exploring the option of offering online bingo and other Class II games under IGRA, regulated by tribes with oversight by the National Indian Gaming Commission, the regulatory agency for tribal casinos.

Still others—notably Santa Ysabel and the Aturas Tribe in California—appear willing to push the legal envelope, proposing to launch gambling websites that would take wagers from off the reservation.

Indian law experts believe federal law and NIGC regulations prohibit off-reservation wagers. But there are those who suggest that with servers on tribal lands and through the use of a system of “proxy play,” a legal argument can be made that wagers begin and end on Indian lands.

“Tribes are in control of their own destiny. They’re not dependent upon the state passing a law or the feds passing a law,” says Joe Valandra, CEO of Great Luck LLC, partners with Alturas and Desert Rose Bingo in what they hope will be a real-money online bingo operation.

“If our legal principle is established—that tribes regulate Class II gaming and that proxy play takes place on Indian lands—the sky’s the limit.”

Desert Rose has a small army of attorneys ready to take on state or federal legal challenges, but the launch of the site has been long delayed by the lack of a firm to process wagers.

 “Once there’s some legal certainty to the question of off-reservation wagers, more tribes will jump in,” says Great Luck attorney Kevin Quigley.

“If the courts hold that the gambling is, indeed, Class II with technological aids, which is permissible under IGRA, that’s the end of the story,” adds Norm DesRosiers, a regulatory consultant and former NIGC commissioner. “That will open the flood gates for tribes.”

But many doubt federal judges will allow persons in one state to gamble on a tribal website in another state.

“If the notion succeeds legally that you can specify that the gambling is taking place on Indian land, either through proxy or some other means, it will throw the door open for tribes to get into the business,” says John Tahsuda, partner in Navigators Global, a tribal consulting firm.

“But the courts have not been receptive to someone in a state that did not authorize gaming to reach out through technology to some other jurisdiction and make the wager.

“I find it hard to believe that a federal court would make the states powerless to protect their consumers, people who are physically within their jurisdiction.”

Tribes seeking to press the proxy battle face both legal and political challenges from states opposed to any expansion of legal gambling. Politicians can easily and quickly press for anti-internet legislation. And regulators can threaten to pull the charters of financial institutions willing to process online wagers.

“Anybody can say they have an interesting technology solution that will enable them to get around the legal system that they’re going to do whatever they want to do,” warns a regulatory consultant who requested anonymity.

“But the state has tremendous power. There is a panoply of action a state could take, not the least of which is criminal prosecution.”

Coalitions May Be The Key

Should the courts limit wagers to Indian lands, tribes in the “Land of 10,000 Lakes” would likely benefit from an interstate internet coalition of indigenous communities, pooling player liquidity from throughout the region.

Sources say the strategy would be similar to the concept voiced by Luger, a network of tribes linked to a common server, perhaps on Shakopee, one of the nation’s most prosperous Indian communities. Shakopee has a reputation of charitable giving, particularly to other Indian tribes.

“Shakopee would do it if they saw it as a way to help the smaller tribes,” says consultant Richardson. “Will they make money? Probably not. It’s a lot of investment and little return.

“People are still talking about it. It’s the pot at the end of the rainbow.”

“Shakopee can move the needle,” says the Capitol Hill lobbyist.

Shakopee tribal leaders and attorney Willie Hardacker declined requests to discuss internet gambling.

Pacific Potential

Internet gambling “is a greater threat than an opportunity” for American Indians, Mark Macarro, chairman of the Pechanga Band of Luiseño Indians, told a legislative symposium on online poker last February in Sacramento, California.

“We are talking about possibly destabilizing the one and only thing that’s ever really worked for tribal governments,” Macarro said of a $7 billion casino industry that has generated economic and social progress for the state’s 110 indigenous communities.

But tribes need to be prepared for the rapidly advancing technology and the political impact it may have on tribal casino exclusivity in the nation’s largest gambling state, Macarro said.

“We can’t afford not to be ready,” Macarro told the first annual iGaming Legislative Symposium, sponsored by Pechanga.net and Spectrum Gaming.

California, with 38 million people, is expected to be the nation’s most lucrative online poker market, generating some $400 million in annual revenue.

Two tribal coalitions—one led by Pechanga and another by the San Manuel Band of Serrano Mission Indians—are expected to reach agreement on bill language that political insiders believe will soon make it out of the state legislature, either this year or in 2015.

Those efforts may be complicated by a coalition of Morongo Band of Mission Indians, the Commerce Club and Hawaiian Gardens card rooms and PokerStars seeking entry into the market.

The group is hoping to rid pending legislation of “bad actor” provisions that threaten to thwart efforts by the Isle of Man online giant to achieve suitability for licensing.

The Isle of Man company withdrew from the U.S. online market in April 2011 when the U.S. Justice Department indicted founder Isai Scheinberg on fraud and money laundering charges as part of a high-profile crackdown on leading poker websites.

PokerStars in 2012 settled a federal money laundering civil case by paying $731 million to rescue rival Full Tilt Poker and pay back gamblers. The agreement required fugitive Scheinberg to leave PokerStars, but the company admitted no wrongdoing.

The company has since been trying without much success to get back into the U.S. market.

Tribal lobbyists do not believe the coalition has enough political clout to get PokerStars licensed in California.

Assemblyman Isadore Hall, chairman of the Assembly Government Organization Committee, is optimistic a bill will make it to the governor’s desk before the legislature is gaveled to a close August 31.

“I believe it’s possible in 2014,” Hall says.

“Internet poker will provide the California gaming industry with an innovative option to complement their existing business model.”

Bo Mazzetti, chairman of the Rincon Band of Luiseño Indians, said the two tribal coalitions are “99 percent there” in reaching consensus on bill language.

While the legislation will be respective of tribes as governments, the online industry will be a commercial operation outside of the Indian Gaming Regulatory Act, regulated and taxed by the state of California.

“This is not Indian gaming under IGRA. It’s not Indian gaming under federal law,” Mazzetti says, but an industry comprised of both tribes and licensed card rooms.

“We’re all in the same industry,” Mazzetti says. “We need to be driving one car, going down the same road.”

Just how large that industry grows is subject to debate. Some of the more optimistic predictions have since been tempered by discouraging results in Nevada and New Jersey.

“The number thrown out there is that 750,000 to 1 million people in California play online poker every day. That’s probably accurate,” says Arthur Terzakis, director of the Senate GO committee.

“The question, is how much of those people can you capture? How many of them want to play on a regulated site?”

Ehren Richardson, an internet gaming consultant, says once California launches online poker, other states will follow.

“If California goes—this year or next year—it won’t be long before other states start ramping up,” he says.

State legislation would likely pressure tribes to take the plunge into cyberspace.

Macarro’s recommendation is that indigenous communities that rely heavily on land-based casino revenue for their government services weigh the risks of getting into iGaming.

“With card clubs, it’s about profits. It’s about business,” Macarro says.

“For tribal governments it’s about preserving our unique indigenous identity.”

Heart of Indian Country

Call them indigenous machines.

After all, Class II gaming machines are what gave Indian gaming a jump-start after the 1988 Indian Gaming Regulatory Act cleared the way for tribes to offer electronic bingo on their reservations. Today, the machines house the same slot content that makes the majority of money for commercial casinos, and advancements in technology have meant that players, in general, like them as much as they like the traditional slots.

That’s good news for gaming tribes. Early Class II games had to have several discernable elements of bingo—they were slower, had several touch requirements, and generally, were not as entertaining as their traditional Class III counterparts. To counter that, tribes turned to compacts with state governors to give them the right to offer the lucrative traditional slots—in exchange of a substantial cut of that slot revenue.

Thanks to advancing technology, Class II is now a very viable option to the traditional slots, to the point where many tribes are now replacing compacted Class III games with Class II machines, for which they have to share revenue with no one.

“If tribes have the option of Class II without having to get into an agreement with state government, that’s a point of leverage they have in discussions and negotiations,” says Knute Knudson, vice president of Native American development for slot-maker International Game Technology. “Tribal leaders and tribal governments around the country are acutely aware of that leverage point. Therefore, they want to see Class II as strong a product as it can be, and they want to encourage suppliers to invest resources in the development of Class II products.”

“Class II continues to get better and more competitive with Class III product,” adds Mick Roemer, senior vice president of sales for Multimedia Games, one of the top Class II suppliers in the business as well as a growing Class III supplier. “The games have improved graphically, and the back-end systems are much more stable. The math models also continue to improve.”

“In many ways, the Class II bingo product has gotten stronger and more robust,” says Taryn Miller, product manager for Class II at Bally Technologies. “We now offer state-of-the-art platforms, dual-screen machines, high-definition displays, stereo sound, third-party licensed brands, player interfacing marketing such as our iVIEW technology, and more games than ever before.”

Long Road

The road from passage of IGRA to this new Class II power and leverage was a long and litigious one. Companies like Multimedia Games, Sierra Design Group (now part of Bally) and Sodak (now part of IGT) fought tooth-and-nail in the courts to validate better and better Class II technologies.

It was this very group of court decisions, in fact, that  shaped Class II into what it is today. Knudson was a vice president with Native American supplier Sodak at the time IGRA was first being implemented, and Sodak was IGT’s partner in Indian Country. He says suppliers began working with tribes immediately after IGRA passed in 1988 to define just what Class II could mean, beyond physical bingo operations on reservations.

“I started working with the definitions of Class II on the basis of the language in the Indian Gaming Regulatory Act, which defined Class I, Class II and Class III,” Knudson recalls. “In the very early stages of opening compacted markets throughout Indian Country, we at Sodak and IGT were very interested in what Class II was.

“There were a number of jurisdictions that had difficulty opening, where governors and attorneys general resisted compacting. As a result, any number of companies were experimenting with the definitions of Class II in launching products in all of those areas in one form or another—largely built around electronic bingo and centrally determined outcomes.”

“SDG was always looking for new opportunities in gaming and realized that Class II was an evolving and underserved area,” Miller says of Sierra Design Group, which Bally acquired in 2004. “The technology was limited and the bingo framework, which necessitated a minimum of two people playing together, created some hurdles and challenges.

“Most Nevada-licensed manufacturers were not experienced in tribal gaming and focused their R&D elsewhere. In partnering with California, Florida, Washington and Oklahoma tribes, we focused on providing a legal and compliant bingo product while also making it our goal to seek the widest scope of content and entertainment options available… Despite the challenges, our customers helped define the vision and product.”

This eventual definition of Class II was validated in the courts. Key, says IGT’s Knudson, were four appellate court decisions, each of which “provided for us a little bit more of the definition and clarification and direction as to what Class II could be.”

At the center of the legal battles, he says, were Multimedia Games and Rocket Gaming in Oklahoma, and Sierra Design Group in California. Multimedia was involved in what could have been the most important of those decisions—the decision of the U.S. Supreme Court to deny certiorari requested by several state attorneys general on the appellate decisions, “which essentially meant that all of those appellate court decisions were what we had to work with in definitions of Class II,” says Knudson.

“Multimedia Games pioneered the technology for today’s Class II electronic gaming device,” says Roemer. “MGAM had to go through several legal battles, including a Supreme Court decision, to develop and get approved the ‘electronic facsimile’ of the bingo game that allowed us to show various graphic alternative outcomes to the bingo card.

“In other words, if you had a win on your bingo card, we were able to show a more exciting graphic display of that winning combination. Our founder Gordon Graves was instrumental in paving the way for Native Americans to have access to competitive gaming products and allow the tribes to maintain their sovereign immunity.

“Without the litigation, Class II games as we know them would not exist.”

“The various litigation was a big help in legitimizing Class II,” adds Bally’s Miller. “Our historical investment in Class II R&D was not only justified, but further augmented by having a clearer regulatory path led by the tribes.”

Roemer, Knudson and Miller credit several tribes for helping to develop Class II into the games they are today, citing the Seminole Tribe of Florida, the Chickasaw Nation of Oklahoma, Alabama’s Poarch Creeks, and California tribes such as the Pechanga Band, Cabazon Band and Sycuan Band for working with suppliers to offer ever-more sophisticated technology in Class II in the midst of all the legal battles.

“The tribes, through careful and articulate legal work and consulting work with engineers and suppliers, were really able to weave their way through complicated law and complicated court proceedings, and won virtually all of those court cases, much to the chagrin of governors and state attorneys general,” says Knudson. “If you read IGRA, all of the conclusions the judges drew, in my judgment, were correct. So, we are where we are with very good product in that space for which you don’t require a compact.”

Knudson says the manufacturers also were key in the effort, working with the tribes to release Class II product as interpreted by each decision. “IGT had been working on various products for a long time, and we launched products in various markets at that stage,” he recalls. “Prior to launching our own server and our own EGMs, other suppliers were utilizing our content. For example, Wheel of Fortune was available in Florida, but on another supplier’s system and EGMs.”

Florida’s Seminoles, he says, were one of the tribes aggressive in developing Class II early on, because of “no cooperation” from the state in negotiating a compact. Slot officials at the Seminole casinos worked closely with Sierra Design Group and Bally to launch one of the top early Class II systems at a large resort casino, the Hard Rock.

Another result of some of the court decisions was the eventual elimination of Class II requirements such as multiple touches for each game, originally meant to simulate multiple “daubs” in the game of bingo. “Each of those appellate courts issued opinions that defined issues such as number of touches,” Knudson explains.

“For example, if you look at the 9th Circuit Court opinion, they talked about very specific things related to the rules of bingo. Nowhere does it say that it has to be multiple daubs or multiple touches in that decision. Now, most of the Class II in the country—not all—plays on a single-daub/touch game play methodology.”

Meanwhile, he says, the Supreme Court decision involving Multimedia opened the floodgates for other suppliers. “When the Supreme Court said they would not grant certiorari on the court decisions was when we aggressively entered the market,” says Knudson of IGT’s Class II business.

Roemer says the court battles fought by Multimedia Games and others were indicative of a resistance by state and federal governments to permit Class II games that were too close to Class III. “There was a great deal of pressure against allowing Class II technology advances in Native American country from both the state and federal level,” Roemer says.

R&D Resources

That really brought Class II to its current sophistication, though, were the research and development efforts put in by the suppliers to make the most of the legal interpretations of Class II.

“The investment of resources in game design and method of play, and in the appearance to the actual players of the games in the casino, has made the difference,” Knudson says. “The games are much more attractive, and the player has a much better experience because of the investments that have been made in graphics, in sound, in method of play, and bonusing and the like—making sure, of course, all the time that it stays within the structure of the legal rules of bingo.”

“Multimedia has been doing Class II games for longer than anyone, so we’ve learned what players want over the last 20 years,” says Roemer. “Our game developers are super strong, and putting out some very exciting and unique games, like ‘Moby Dick.’

“They are some of the top performers on the floor. In Class II jurisdictions, casinos could not operate without them, but now we are even seeing Class III compacted casinos offer Class II games, because it provides them the ability to expand their casino floors and still stay within the restrictions of their compacts. The best part, however, is that our Class II games compete head-to-head with Class III product.

“Class II is becoming a very viable alternative to Class III gaming now that the performance is pretty much indistinguishable. Many tribes in California, for example, are embracing Class II games and integrating them into their Class III floors.”

Miller and Knudson report similar renewed interest in Class II.

“We are seeing an increased interest in Class II gaming in many areas, even from casinos that are typically Class III operators,” says Miller. “In some cases, with the best-in-class machines, high-speed floors and connectivity of players, Class II bingo is an attractive option for many tribes and their players.”

“We’ve had an increased level of interest by tribal governments in Class II, pretty much nationwide,” Knudson says. “Our Class II product managers now have requests from 21 tribes in California for very specific information on our Class II product. That is a huge increase in the level of interest—and not just in California, but from multiple tribes in Wisconsin, Arizona, New Mexico and other jurisdictions.”

He adds that the advanced technology is only one of three reasons tribes are buying more Class II games. “No. 1 is the improvement in technology, but No. 2 is the fact that we’re entering into cycles where compacts are being reviewed or renegotiated, or there are conversations going on between tribes and governors on anticipated renegotiation. No. 3 is financial. In some instances, tribal governments are learning that after factoring in all financial issues, they may make more money with Class II.”

Roemer says these factors give tribes a key tool in negotiating with state governors. “Class II protects tribal sovereignty,” he says. “This is a very important point, and Multimedia is committed to providing top-performing Class II products to longtime customers.”

Roemer adds that Multimedia’s product development team has merged Class II and Class III disciplines—thanks to the advances in technology, what works in one works in the other. “Half or more of our games start as Class II, and then we port them to Class III and the Washington lottery (central determination system),” he says. “Although there are a few regional preferences, we’ve found that if a game is good, it usually works in all of our North American jurisdictions.

“Every market is unique in some way, but great games seem to work in almost any jurisdiction, Class II or Class III.”

Knudson says IGT also produces games that fit in either classification, but most recently, the slot-maker has begun a dedicated Class II development function. “We are producing games for Class II that have not been developed for Class III first,” he says. “Class II is receiving its own undivided and prioritized attention in game development.

“We made that shift in the last six months, and very soon we’ll be launching products that are exclusive for Class II—which is a reflection of our customers’ interest in this product area.”

Bally also designs games specifically for Class II, while transforming premium titles like Michael Jackson King of Pop, NASCAR, ZZ Top and others for Class II bingo operation. “Not many would have envisioned listening to ZZ Top while playing bingo,” Miller laughs.

Roemer says Multimedia, as one of the pioneers of Class II, will continue to drive the classification forward. “Class II gaming is starting to blend into what you see in Class III markets, and that trend will continue,” he says. “The Class II cabinets and features now rival Class III, and with Class II games being server-based, there are several opportunities to create more innovative game features and bonuses in the future.

“It is a powerful economic tool for Native American casinos, and Multimedia is proud to be one of the top providers of this technology.”