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Going Commercial

One word denotes the first quarter-century of the Indian Gaming Regulatory Act.

Opportunity.

Momentous achievements mark this landmark period in tribal history. Indian Country sports an estimated $27 billion-and-counting gaming industry, spread across several hundred casinos of varied size, shape and nuance.

Small outfits produce a modest revenue source for members on reservations. Mid-level casinos combine moderate overhead with hints of corporate clout. They feature the sleek hotel design—often with tribal culture etched into the layout—along with hotels and convention space.

Large, multibillion-dollar facilities feature Fortune 500 sophistication. Their portfolio includes slick marketing, deep financial pockets and significant political connections with state and federal governments.

It’s been 27 years since the Cabazon Band of Mission Indians launched this process with its legal victory over the state of California. The ruling set a precedent for discouraging state regulation of the tribes, put the onus on Congress and led one year later to the Indian Gaming Regulatory Act.

A pragmatic aftermath remains. Tribes increasingly enter the potentially lucrative commercial gaming sphere. They use sovereignty as bargaining chips, ceding some jurisdictional power in lieu of taxation.

States benefit too, often with yearly guarantees from Native American operations. The revenue is enlarged by taxation on jobs held by non-tribal employees and through tribal sales to vendors.

With the tribes, states have a partner, and a customer. In places like California and Connecticut, tribal payouts to state governments have reached billions of dollars. Ironically, a large recipient of tribal guarantee money is the state of California. Conflict has indeed given way to compacts.

Like any lucrative industry, gaming yields ups and downs for tribal enterprises. Not all of them have understood the need to grow sensibly. Some have also suffered from internal strife and the underlying issues of poverty, health care and limited education. And even the largest operators have made mistakes.

But more than a quarter century after IGRA, the tribal gaming success pendulum swings toward strong business instincts, and away from battles with the United States government.

Pala: One Powerful Executive

There are exceptions to that formula. Robert Smith represents the dominant leader theory for the Pala Band of Mission Indians near San Diego. He is chairman for the tribe, which runs the Pala Casino Spa and Resort on the Pala Indian Reservation. Smith pre-dates IGRA by one year and has witnessed the steady progression of tribal gaming fortunes.

The finished product, for now, is a 10,000-square-foot spa, 2,000 slots, 87 table games and 10 restaurants. The property has significant amenities to complement its 500 rooms and 82 suites. This beautiful facility, draped in the lucrative California market, depicts the blend of strong tribal leadership and a community partner.

Under Smith, the Pala group went from an outfit seeking an identity into a major power broker. It has become a $250 million customer of Wells Fargo and Bank of America, from whom it borrowed money to finance its state-of-the-art facility several years ago.

While the Pala enterprise unfolds on its own land, it needed the help of non-tribal groups, like the bank, to push it forward. That made sovereignty a delicate term.

“We had to tell them that if, for any reason, this did not succeed, they could not foreclose on our land,” Smith says. “In any typical negotiation, they would be able to do that, but not with us. Our land will always be our land. It was kind of hard for them to understand that at first, but they got past that point.”

Winners emerged. The Pala group used other people’s money to build its empire and the bank had a long-term customer. Pala later obtained a second $125 million loan for expansion and has paid down most of its debt.

“We only owe about $40 million now,” Smith says. “We could pay it off but would rather leave the credit open in case we decide to do a facelift.”

The creditors and the state of California became winners too.

In lieu of taxation, Pala pays $18 million to the state, $7 million-$8 million locally and develops community pillars like high schools and hospitals, open to tribal and non-tribal citizens, according to Smith.

“We also have 1,900 jobs, many which are filled by people outside the tribe,” he says, “and we spend $80 million a year with outside vendors, from whom we buy meat, fish, gambling devices, etc. It is pretty lucrative for them.”

Money can be cycled into the government coffers twice. Beyond the $18 million guarantee from the tribe, California and the federal government receive tax money from non-tribal employees.

“Negotiations have to be win-win,” Smith insists. “From the tribal standpoint, we are sure to protect the culture. The sovereignty part is very important. It also goes a long way in negotiations, but at the same time, you need partners outside of the reservation.”

That formula also concerns gaming’s next golden goose. Smith, the chairman of the California Tribal Business Alliance, says he has personally helped the effort to bring two online gaming bills before the California legislature. He hopes they pass by the end of the summer, enabling all state tribes the option of establishing online gambling.

“It would take from $10 million to $20 million to get started, so most tribes in California would not be able to do it,” Smith asserts, “but this is another case in which everyone will benefit. We will negotiate a fee for the state and we also will build a call center, etc. Hopefully, we will get this one over the finish line.”

Pala has joined with former PartyPoker chief Jim Ryan to form Pala Interactive. While the tribe has not revealed its plans for this venture, an early announcement that Pala has partnered with poker superstar Phil Ivey is just an indication that Pala has grand visions for a legal iPoker industry in California.

Smith says the tribe has undergone scrutiny from the National Indian Gaming Commission in the past. But he is not averse to any tedious licensing procedure, even in tough states like New Jersey, should that be needed. In the California bills that legalize iPoker, the tribes would be automatically licensed, and tribal partners would go through a rigorous vetting process. The entities would be commercial operations that operate separately from the tribal gaming endeavors.

“You get used to the idea that they will ask you about where you went to grammar school, who your neighbors were, did you ever have a speeding ticket, etc.,” he says. “That’s not a problem for us. We are on the up-and-up.

“They won’t have to go far to see where I’ve been,” he laughs. “I’ve spent my entire 53 years on this reservation. It is an absolutely beautiful place.”

Seminole Hard Rock: Tick, Tick, Tick

Major tribes worry even less about the aspect of sovereignty. The states that license them have a vested interest in Native American operations. Gaming plugs holes in state budgets.

Hard Rock International, owned by Florida’s Seminole tribe, embodies the corporate powerhouse model of tribal commercial participation.

Business acumen, community partnerships and legislative arm-twisting unfold on major stages. Three of Hard Rock’s recent projects illuminate the reality.

Ohio is at the top of the list where Hard Rock created the first “rocksino” at the Northfield Park Racetrack outside of Cleveland. The new facility opened in late 2013 and has been a resounding success.

In Massachusetts, it was one of the early applicants to build the first major casino before local voters in West Springfield rejected the idea last year.

In New Jersey, Hard Rock obtained a ruling from the Division of Gaming Enforcement about who should be licensed in the event it obtains the Revel Casino Hotel in Atlantic City.

And in Florida, its home base, Seminole Hard Rock wages a frantic race against time. Its 2014 goal was to extend a state compact expiring in 2015 before new casinos can be built in their area. The tribe has reportedly paid the state $233 million annually since the agreement began in 2010. For that money, it has gained the right to be the exclusive major operator in the rich South Florida destination resort area.

This negotiation unfolds amid the backdrop of more casinos being considered for Broward and Dade Counties. The Seminoles, naturally, want no company. The state, seeking more revenue, may view the issue differently. Tribal officials have been resourceful, however. They cite studies saying the impact of more casinos would be negligible, because Florida residents already spend the majority of gaming dollars. They also mention that the five-year deal ending in 2015 will have produced more than $1 billion to the state.

In this case, tribal leaders need to establish relationships with powerful United States congressmen and the Florida governors to advance their agenda. They need to know legislative language. They need lobbying clout.

So they turn to Jim Allen.

The New Jersey native was the leader in the tribe’s 2006 purchase of Hard Rock International, which was a chain of novelty restaurants with seven or eight hotels and a couple of casino hotels. Today, the company has about $4 billion in annual gross revenues with 138 branded cafés, as well as hotels, casinos and concert venues in 54 countries. About 32,000 people either work directly for the company or its franchises.

Allen’s stature overshadows the fact he reports to a board of directors and a tribal council. His thinking goes both outside the box and into the smallest realm of detail. He is an inspiring figure the Seminole council trusts and depends upon.

The New Jersey ruling confirmed his credentials. In February, the Division of Gaming Enforcement ruled that the council members and elected representatives of the Seminole Tribe did not require licenses to operate the Revel casino in Atlantic City, should Hard Rock purchase it. Allen and his management team, however, must go through that stringent regulatory process.

Should Hard Rock become an Atlantic City casino owner, Allen will return to an area in which he once worked for roughly minimum wage. It would be quite a story, both for him and the Seminole Tribe.

Mohegan Sun and Foxwoods: Big Players, Different Views

In many respects, Mohegan Sun is linked with Foxwoods, 20 minutes away in Connecticut. On their own, the two would probably rank as one of the world’s largest gaming markets.

Their paths diverge in the commercial enterprise area, however.

Non-conventional gaming has become a clear element of the Mohegan Sun business plan. It became the first Native American tribe to own a professional sports franchise when it acquired the Connecticut Sun of the WNBA.

Several years ago, Mohegan Sun purchased Pocono Downs in Pennsylvania and began transforming the facility. Major racing arrived there, as did 2,500 slot machines and electronic table games, several dining options, six retail outlets, three bars/lounges and a bus passenger lounge. Last December, a hotel was added.

And the beat goes on. Mohegan Sun was one of the first gaming companies involved in Massachusetts, partnering with Palmer in the state’s western region. But when a local election narrowly defeated gaming in the town, another opportunity immediately arose.

Caesars Entertainment was forced to withdraw as a partner with Suffolk Downs for the Boston-area license. As Suffolk Downs searched for a replacement for Caesars, the logic behind a Mohegan Sun partnership emerged. The tribe’s gaming division, Mohegan Tribal Gaming Authority (MTGA), has already been vetted by the state gaming commission and had financing lined up to build a facility in the $1 billion range. So Mohegan Sun is now a finalist, perhaps even the front-runner, to obtain the lucrative casino license. To become one of the final two (along with Steve Wynn), Mohegan Sun needed to think creatively.

Revere voters in November approved its proposal at Suffolk Downs, on the East Boston line, but East Boston rejected it. Mohegan Sun came back with a proposed $1.3 billion facility that would be built entirely in Revere and voters accepted it. The commission has said it expects to award the license by June 30.

Mohegan Sun has a large in-house organizational structure, but leans heavily on two major executives.

Tribal Chairman Kevin Brown brings a 25-year United States Army career to his post. His background included extensive leadership and organizational management experience in deployed combat environments.

Mitchell Etess gives Mohegan Sun its most seasoned gaming executive. He is chief executive officer of the MTGA. For several years, Etess held dual roles as CEO for MTGA and president and CEO for Mohegan Sun until 2011, when he decided to focus efforts solely on corporate diversification as CEO of MTGA. His gaming career began in the Trump organization in Atlantic City in the 1980s.

The Foxwoods saga, meanwhile, takes a different route on the commercial enterprise question. It appeared ready to build a Pennsylvania casino four years ago and then stopped because of financial problems. Foxwoods is pursuing a casino in neighboring Massachusetts. Like Mohegan Sun, after suffering a defeat in a local election, Foxwoods has moved on to launch a commercial casino proposal in Fall River. But unlike Mohegan Sun, the Foxwoods plan is a long shot since the southeast region where the casino would be located is currently reserved for a tribal casino built by the Wampanoag Mashpee tribe.

And Foxwoods recently restructured more than $2 billion in debt, proving even the big tribal players are subject to the same financing pitfalls as commercial operators.

The Mashantucket Pequot tribe generated nearly $2 billion for the state of Connecticut on its first 10 years of operations by guaranteeing $80 million annually or 25 percent of slot revenues. It is one of the largest casinos in the world, the pioneer of modern-era tribal gaming in the United States and a place that always appeared to print money.

In the online space, Foxwoods has set up an interactive division and partnered with WMS Interactive and GameAccount Network to develop social gaming sites that can instantly be transformed to real-money sites, should the laws be changed.

But restructuring of debt brought up a sticky situation. Investors were concerned that tribal members would receive payouts ahead of them. A deal was eventually worked out that gives debtors first crack at the revenue, but the issue will remain active going forward.

Investors will have to decide, going in, whether they can endure the sovereignty aspect in case of refinancing or foreclosure.

A Tale Of Two Roads

There are two dramatically different tribal gaming worlds, says Theron “Scarlet Raven” Thompson, a former casino general manager, marketing executive and compact writer who now consults with more than 100 tribes. As a high-school dropout who forged his way to three decades of gaming experience, Thompson is sensitive to the unheralded side of tribal gaming.

“The major entities like Foxwoods, Hard Rock and Mohegan Sun comprise one part of the story, but the remainder of it is that 80 percent-90 percent of the casinos are just breaking even or doing a little better than that, and they are providing jobs on the reservations,” he says. “The real focus is improving the high school graduation rates (by turning gaming revenue into the building of schools, etc.). We are improving but there is a long way to go.

“In Minnesota, the graduation rates have improved from 37 percent to 42 percent in the last 10 years, which is significant, but African-American and Latinos have made larger strides outside of Indian Country. The Latino graduation rate is approximately 57 percent.”

Thompson, an enrolled member of the Sisseton-Wahpeton Oyate (Dakota Sioux Indian) of the Lake Traverse Reservation, embodied a “representation without taxation” theory in his compact dealings. He said his tribe reached full-blown Las Vegas gaming capability with the state of North Dakota without surrendering a fixed tax. Thompson said he also partnered with former Green Bay Packer Max McGee to get a Kansas compact for the Prairie Band of Potawatomi tribe in 1992.

Most of Thompson’s clients have been tribal leaders who simply envision a couple steps forward for their people. They don’t claim to be gaming powerhouses.

Tribes and their neighboring communities do form natural ties. For states, what use was taxing the tribes if that triggered the sovereignty hot button? For tribes, what use was sovereignty if it prevented a non-tribal work force from helping them run the casino?

Common sense prevailed, and tribal payouts to states fit better than taxation. As for scrutiny of the tribes, Thompson says some even welcome it.

“The multiple layers of oversight give some tribes security, and they feel that having tribal, state and federal levels of oversight is a good thing to break the potential nepotism at the tribal level,” he indicates.

Sovereignty has proven to be both a blessing and detriment. Tribal members feeling disenfranchised, for example, cannot appeal to the U.S. government, because it lacks jurisdiction on sovereign land. Politics is bound to surface when money escalates.

Thompson says success awaits those who can separate financial church and state. He cites Foxwoods, Mohegan Sun and Hard Rock as masters of the formula.

“They have a business council which operates separately from the tribal council,” he says. “There may be a certain dollar amount, like $500 million or a billion dollars that may require council approval because it would be tied to the assets of the tribe.

“If it is not tied to the assets of the tribe, however, the feeling is to let the people with the résumés make the decisions.”

This is just one wrinkle amid the complex nature of tribal commercial establishments. There will always be bumps in the road. Commercial enterprises will remain case-by-case endeavors.

But as the second quarter-century dawns, tribal gaming can bask in the warmth of an auspicious debut.

Creative Forces

When Wendell Long left the Arizona desert to answer the call in Michigan, he knew he would be making some calls of his own. Says Long, “The brand itself is the first thing you have to think about, and for that you need the experts.”
   
Making smart marketing decisions can pose challenges for any tribal casino, regardless of size, geographic location or competitive landscape. And choosing the right marketing partners can sometimes be difficult.
   
Is it best to seek out a traditional advertising agency that offers a full-service approach, including public relations, media buying and creative and production capabilities? Or is it better to identify specific tasks and deliverables that need to be accomplished and assign resources (both internal and external) appropriately? Or, is it both?
   
As CEO of Casino Del Sol Resort in Tucson, Long successfully helped transform the property from just another stop off the interstate on the way to Los Angeles to a powerhouse Southwest casino destination resort with a dominant local and regional presence. The resort features multiple restaurants, a championship Notah Begay-designed golf course, an amphitheater, spa and a multimillion-dollar hotel tower—all created in harmony with the Pascua Yaqui Tribe’s vision.
    
“Without a doubt, one of the key factors to our success at Casino Del Sol was our relationship with our advertising agency,” says Long, who currently serves as chief executive officer for Little River Casino Resort in Manistee, Michigan, an enterprise of the Little River Band of Ottawa Indians. “First and foremost, they understood the gaming industry, and particularly how it works in Indian Country.”
   
Some tribal casinos have a strong internal marketing team that understands how to create the “deliverables” for an advertising campaign. But creating the actual print ads, posters, television and radio commercials and web ads is only part of the task in getting a memorable marketing message across. The right marketing partner must be part of the process in creating the campaign and helping a tribal casino understand its players and guests. What they like and dislike. How often they like to come to the casino and what kinds of things, besides gaming, motivate them to come.
    
“While industry experience is important, I believe the largest advantage an experienced agency has is understanding the pace and our customers,” says Steve Neely, former vice president of marketing for Casino Del Sol and Pechanga Casino Resort. “Gaming is a 24/7 operation, and not all agencies truly get that. I have had a lot of issues in the past with groups that thought they were ready to step into the industry that have failed simply because they did not understand that if something happens at 9 p.m. on a Saturday I cannot wait five business days for a solution.”
   
The exact science of understanding a casino guest is a territory being claimed by a lot of different people these days. Data-mining companies and web tracking systems, and all kinds of behavior-centric “tools” deliver the raw numbers and information about who is coming and when; what they are ordering to eat, what kinds of shows they are attending, and what day and time they come. So, parsing a casino guest these days requires a whole lot more than a simple understanding of an ADT score.
   
The “who” and the “what” are known to many, and provide a basic starting point for the marketing campaign—yes, that is true. It is also true that both of these factors are empirical and, as such, provide a snapshot, albeit an accurate one, of only part of the picture.
   
It is the “how” that is the elusive prize—the tantalizingly subjective exercise of creating the “magic” that will satisfy the research and reward the marketing investment made. The “how” is the hard-earned product of the marketing expertise that a tribal casino needs in order to achieve the success they desire.
   
“Choosing an ad agency is a lot like being in a serious relationship,” says Neely, now chief marketing officer for Acres 4.0. “To be successful, you both have to be committed to it. There has to be clarity in purpose as well as expectation. You have to have the ability to be honest when things are not going as well as you would like, and be focused on fixing them. You have to respect, value and support one another. My best relationships with agencies have been when my creative team knew when to tell me I needed to step back and listen to them, and were comfortable enough to do so.”

Picking an Agency

There could be a variety of reasons to begin the agency selection process. An existing agency might need to be replaced. Or, an existing marketing consultant or source might need to be augmented—or replaced. A tribal casino might find it is growing incrementally and is ready to raise the bar on the sophistication of its marketing executions and subsequent awareness of its brand. A casino may also be seeking to refresh or even reinvent its brand.
   
Regardless of the scenario, the first step in the process is recognizing that it is you, the client, who is in control of the process. Agencies will be eager to respond to a request for services, and the chance to land a casino resort account is irresistible.
    
Not all of the agencies will be qualified to respond, though, and it is here that the information you give them about what you are expecting from an agency partner will help in the screening process. So, how do you inform a potential ad agency partner that you are interested in hearing from them about what they may have to offer? You issue a request for proposal (RFP) to five to 10 agencies that have experience with casino resorts and gaming, or have a compelling “book” of creative and strategic work in the hospitality and entertainment categories.

Issuing your Request For Proposals

This is the document you’ll use to explain what you are looking for in a potential agency partner. Requests for proposals can be long and complicated, or they can be succinct and understandable. Qualified ad agencies will judge the nature of the RFP’s language and specifics to weigh the opportunity for them. This is a natural part of the agency mindset.
   
With few exceptions, most agencies will decide whether an RFP represents a viable (and winnable) contest for a key account. If the agency decision-makers are smart—and most of them are—a decision will be made as to whether resources (i.e., money) will be spent on responding and, hopefully, being chosen to make a presentation. This is the next step on the client’s agenda (that’s you—the client)—reading the responses and choosing a list of finalists to come in and present their credentials and ideas in person.
   
“The most critical elements to consider are the firm’s reputation and past performance, referrals from similar companies, and the resource team that will be dedicated to the project,” says Mark Birtha, former president and chief development officer for Sol Casinos and Casino Del Sol Resort. “The firm has to get it with regards to the creativity and time put into the RFP, which many times will result in the effort you will get throughout the entire productio
n.
   
“They must bring passion to the table, and the RFP is one of the first indicators of how much they want to do the job and how well they will do it. Of course, the cost and timeline for deliverables are equally important to the overall decision-making process when reviewing various proposals.”

Choosing Your Finalists

Short of making the final decision, this is the most painstaking and important part of the process. You and your team will carefully read and discuss the responses. You can even weigh different parts of the RFP and score the candidates, strengths and weaknesses side by side. Some agency candidates stand out immediately—good, go with your first reaction and put them on “the list,” the magical “list” that every agency that has responded to your RFP hopes to be on.
    
Make no mistake about it, every agency that has taken the time and expense to respond is waiting by their cell phone or laptop.
    
How many finalists? That’s a subjective call. Three is a good number. And so is two. Be picky. Be choosy. Don’t burden your team or yourself unnecessarily. It’s the time to make sure that the people who come in to present prove that they know you and what you are looking for. You’ve expressed what that is through the language in the RFP. The responding agencies have either proven (or not) in their written response that they are worth a hard look. Now you are interested in meeting those who have your attention. It’s really that simple.
   
Says Long, “I like to hear an agency defend its strategic and tactical observations. I want to hear insights that illuminate the ideas I’m about to see in their creative. Agencies can sometimes fall in love with their own voice. and I like to see how they respond to a client challenge.
   
“Defend yourself. Justify the dollars I am about to entrust to you. Don’t try to read into what I want to hear, because I am here to listen to you, and I want you to impress me with your knowledge and marketing talent. If I’m not impressed in that moment, then things aren’t going well for them.”

The Agency Presentation

The big day arrives and the pressure is on. Not on you, of course, although you are hoping for great things. No, the stakes are even bigger for the responding agencies, because this is their moment. This is what they live for. In the agency world, actually getting to present to a potential new client is a penultimate moment. Only the best are chosen to “perform” on this stage. Here are the key players you’ll meet in addition to anyone else who would be assigned to the account to demonstrate “strength in numbers.”

And the winner is…

After the agencies are done presenting, your team will gather around and discuss their thoughts. It is best to take a “silent poll” via paper ballot right then and there. You might be surprised at the results. Generally, one agency rises to the top in these situations—that is, a clear leader will emerge.
   
If that is the consensus from your balloting, you have your agency. If not, keep the discussion going. Ask for real-life examples of why this candidate or that might or might not be a good fit. Involve everyone, because they will all have to live with the results of the decision.
   
“I think it’s important to choose an agency that has proven itself in our industry,” says Eileen Duffin, Little River Casino Resort’s director of marketing. “At least some of the team members must have that experience. As the client, you must demand people whose work you respect and that foster a collaborative environment with your internal team. It’s critical that the right elements be carefully integrated, because the result of what you create together has so much impact on the entire enterprise.”

Adds Birtha, now vice president and general manager for Fiesta Henderson, “You have to be able to trust that the firm you are assigning an important initiative to is not only competent but will be an effective partner that balances transparency, honesty, and professionalism at all times. Their passion for the assignment is critical, and must be mirrored by the level of integrity they have as a business partner and contributor to the overall success of your organization.”

Moving Forward—Together

Everyone loves a happy ending. You and your team have certainly earned one. But, now the work truly begins. To have success together, the agency and its new client (that’s you—remember?) have to accomplish a lot. A couple of doubles off the wall are usually not satisfactory. A half-dozen gargantuan, towering home runs over the center field bleachers is a better start. How do you put your team and its new agency in the best possible position to succeed?
   
You already have. Now it’s time to get back to work.

To Be or Not To Be

Congress has debated the issue of internet gaming in one form or another for more than 15 years. What began as attempts to prohibit internet gambling in the United States has now turned to legalization efforts. While the debate was relatively slow in 2013 on the federal level, the issue will certainly continue through the remainder of the 113th Congress, and NIGA will remain vigilant to ensure that Indian Country’s voice continues to be heard.

The strength of Indian Country’s position on internet gaming continues to be our unity on the issue. The issue holds great importance to all tribal governments. More than 230 tribes in 26 states use Indian gaming revenues to rebuild community infrastructure, educate Native children, improve health care for our elders, enhance public safety, and much more. The revenues provided by gaming are essential to the ability of tribal governments to care for their citizens.

The major players in the internet gaming debate are now realizing the depth and experience that tribal gaming brings to the table. Indian gaming has created 628,000 jobs for Indians and local communities, and our industry comprises 44 percent of all gaming in the United States. Indian gaming alone is responsible for more than $29 billion in U.S. wages annually. Indian gaming revenues have also saved thousands of American jobs outside of Indian Country, preventing layoffs of teachers, health care workers, fire fighters, police officers and many others.

From the beginning of this debate, NIGA has actively engaged our membership. As chairman, I established the NIGA Executive Committee’s internet gaming and economic development sub-committee. To date, this sub-committee has met dozens of times. Its work resulted in the unanimous position adopted by NIGA’s 184 member tribes in August 2011 that endures in the face of the current internet gaming debate.

NIGA’s internet gaming principles are more than policy recommendations. They are directives from our tribal leadership. As chairman, I have always made it clear that NIGA will never waver from our mission, which is to protect tribal sovereignty and the rights of all tribes to shape their economic future.

Our principles do just that:

1) Indian tribes are sovereign governments with a right to operate, regulate tax, and license internet gaming, and those rights must not be subordinated to any non-federal authority;

2) internet gaming authorized by Indian tribes must be available to customers in any locale where internet gaming is not criminally prohibited;

3) consistent with long-held federal law and policy, tribal revenues must not be subject to tax;

4) existing tribal government rights under tribal-state compacts and IGRA must be respected;

5) the legislation must not open up the Indian Gaming Regulatory Act for amendments;

6) federal legalization of internet gaming must provide positive economic benefits for Indian Country; and,

7) Indian tribes possess the inherent right to opt in to a federal regulatory scheme to ensure broad-based access to markets.

These directives further the federal Indian affairs policy supporting Indian self-determination and the U.S. Constitution’s acknowledgment of the status of Indian tribes as governments.

 Internet gaming legalization bills proposed in the 112th Congress included provisions that violated these directives and failed to recognize Indian tribes as governments. Thanks to our work on Capitol Hill, Indian Country’s voice is being heard to a greater extent in the 113th Congress, but we have much work to do.

H.R. 2666, the Internet Poker Freedom Act, makes several improvements over past federal bills to legalize internet gaming. However, NIGA opposes H.R. 2666 as currently drafted.

Positive provisions in H.R. 2666 that could garner tribal government support include Section 104(a)(3) (state prohibitions will “not apply to the acceptance of bets or wagers from persons located within tribal lands…”) and Section 103 (provisions authorizing the National Indian Gaming Commission to work with tribal governments to regulate tribal internet poker).

Unfortunately, H.R. 2666 also includes provisions that violate the principles that tribal governments have united behind. The bill would shut out more than half of the tribal governments from participating in the new industry, and it would authorize the violation of exclusivity provisions in some tribal-state gaming compacts. In addition, while the bill is limited to legalizing internet poker, it is silent on non-poker internet gambling.

NIGA will continue to take the pulse of our member tribes and consult with tribal leaders on this issue. We have several nationwide discussions taking place, the first of which will occur at the Great Plains Indian Gaming Tradeshow in Shakopee, Minnesota on March 31-April 2. This discussion will continue at NIGA’s tradeshow May 11-14 in San Diego.

 While we expect 2014 to improve economically, NIGA will continue to focus on using existing gaming revenues to help diversify tribal economies. We are hopeful that in the long term, tribal economies will continue to build upon those aspects that make Indian Country unique.

This includes continued diversification into cultural and environmental tourism, but also very possibly the internet as well. There are very few places in America that people can visit and experience top-flight entertainment while learning about the culture, traditions and history of America’s first people, and the internet is probably millions of peoples’ first introduction to tribes.

We have a lot of work ahead of us, whether it is with maintaining the strength of our existing operations, or working with tribes in efforts to achieve economic sustainability. In 2014, NIGA will continue to work on a united front with tribal leaders along with regional and national Indian organizations to advance the lives of Indian people economically, socially and politically.

Training for Review

It is no secret that the technological advancements that make gaming more entertaining for the players, more lucrative for the industry and safer all around are largely driven by the tribal gaming industry.
   
With increasingly interactive features and complex software, some of the games found on the floor today were unimaginable only 10 years ago. But as those technological advances proliferate, so, too, do new challenges faced by those responsible for the security and regulation of gaming operations and systems.
   
The National Indian Gaming Commission wants to help the industry meet those challenges and provide tribal regulators and gaming operators the tools necessary to prevent a challenge from becoming a compliance issue. In keeping with the commission’s ongoing commitment to the ACE initiative (Assistance, Compliance, and Enforcement), the NIGC’s training and technical assistance program makes every effort to keep pace with advancements in gaming technology.
   
To address the ever-evolving technology used in casinos, the NIGC offers information technology-focused training and technical assistance through its “Regulating Gaming Technology” (RGT) course. The NIGC has conducted a thorough needs assessment to develop a course, presented by expert trainers, that is focused on providing an understanding of various gaming technologies on the casino floor and offering strategies to effectively regulate that technology.
   
The RGT course provides a foundation of knowledge and skills that regulatory and operational staff can apply jointly to ensure that both the tribe’s and the NIGC’s regulatory requirements are being met as gaming technology is introduced into facilities. Less experienced regulators who may be unfamiliar with modern gaming systems will be brought up to speed on all the fundamental aspects of regulating gaming technology. More experienced regulators will also benefit from the standardized tools offered to enhance regulators’ knowledge of system and compliance requirements.
   
The RGT training offers instruction in areas such as the history of casino games, compliance standards and gaming forensics. The course is kept up-to-date, and covers current and trending threats to IT security systems. It offers best practices from an industry-wide perspective, which can be adapted and replicated by any facility, will increase efficiency and cost effectiveness, and address compliance concerns across all sizes and varieties of gaming facilities.
   
So far in the 2013-14 training year, more than 250 tribal regulatory and operations staff have taken advantage of four different RGT training opportunities offered by the NIGC. We will continue to offer the course in the upcoming months throughout the country.
   
I encourage you to visit nigc.gov for the current schedule of RGT and other NIGC training courses. We continue to maintain our focus on providing current, top-quality training that will help tribes improve their regulatory programs and increase opportunities for economic development through gaming. As always, there is no fee for attendance at NIGC training courses.
   
As technology marches on, we at the NIGC are as excited as anyone in the gaming industry to see the progress and innovation it will bring to tribal gaming. We recognize that staying technologically current is key to staying competitive in the market, and staying competitive in the market is key to maintaining all of the benefits gaming has brought to Indian Country.
   
But we also recognize that these advances require training for those who implement and regulate that technology. The NIGC remains committed to delivering the tools necessary to ensure that tribal gaming remains the lucrative, safe and well-regulated industry that it has become.

Be Prepared

In this, the 11th annual issue of Tribal Government Gaming, we cover the full scope of issues related to casino gaming in Indian Country. From the updated designs and renovations of the existing casinos, to the new Class II slot machines, to the possibility of iGaming, in this issue we tried to envision a tribal gaming industry of the future.

There is no doubt that gaming is reaching a saturation point in the United States. States hungry for tax revenues, tribes anxious to provide more economic development in their communities, and companies ready to ramp up their existing casinos to the next level are all driving this increase in gaming across the country. Existing tribal and commercial casinos are facing more competition, and even the new casinos are immediately put under the competitive microscope. The number of gamblers doesn’t seem to be growing, but their choices certainly are. So, existing casinos have to develop new reasons for people to come. Those reasons include more entertainment, hotels, meetings and conventions, spas, tourism and more. If done in an efficient manner with the wants and needs of customers and potential customers in mind, renovations and additions can make a big difference.

When you’re in a highly competitive environment, cost-cutting becomes an important element. There are several ways to do this, but one of the most gratifying is reducing the money paid to the state government via “fees” or outright taxes. As we all know, Class II machines are generally not considered taxable items because the state has no oversight over Class II gaming. So tribal casinos wanting to save on revenue-sharing payments to the state can add Class II games as a way to lessen that burden. The good thing is that it’s no longer your father’s Class II games. They are as robust and full of features as most Class III games.

Of course, the debate over iGaming cuts both ways. While iGaming can become another revenue stream for tribes, it can also threaten the very economic development with gaming upon which tribes have come to depend. While few tribes really want to consider internet gambling, it’s one of those issues that won’t go away. There are millions of dollars already being wagered online, and if you don’t think your casino is already being affected by iGaming, you aren’t paying attention. A rational, sensible and effective way to approach iGaming must be an essential element of any tribe’s strategy for the future.

The role of iGaming falls under the heading “If you can’t beat ‘em, join ‘em.” That’s been true of several of the larger tribes across the country when it comes to commercial casinos. But is it an effective strategy for smaller, more remote tribes? Is the “off rez” issue a challenge or an opportunity? Only tribal leaders can determine that. But would it make sense to buy struggling, stand-alone properties as some small gaming management companies are doing? Tribal casino executives have the expertise to operate in remote rural environments and congested urban areas. Wouldn’t it make sense to use that expertise for the benefit of the tribal gaming enterprise?

The most effective way of attracting new customers is via marketing. But in most cases marketing campaigns are “been there/done that” kinds of affairs. Tribes need to think outside the box to bring new excitement to their facilities and consider campaigns and activities that haven’t been tried before. Yes, that can often be risky, but risk-taking can also be rewarding. Remember, the casino business has always been a “me-too” business, with marketers constantly copying successful campaigns. It’s always best to be the leader.

As we can see, the future of tribal gaming is clearly tied to expanding the market. While there are still a few tribal casinos yet to open—albeit in major regions like Massachusetts and California—the boom growth years for Indian gaming are over. So organic growth is the only way to expand. We hope that this year’s edition of Tribal Government Gaming helps you to crystalize the strategies you need to move your tribal gaming enterprise to the next level.

The Innovation Group of Companies

The Innovation Group of Companies provides financial, management, investment banking, development, marketing and diversification advisory services to a signature, worldwide client base. The organization is comprised of five affiliates, highlighted below. Three specialty advisory divisions include Innovation Food & Beverage, Innovation Sports & Entertainment and Innovation Interactive.

Together, the companies evaluate operational and development opportunities, make strategic recommendations and offer the tactical tools to help clients implement them.

The organization has been associated with more than $75 billion in investment decisions throughout the past 20 years. Additionally, its areas of specialization have naturally expanded into a number of related discipliones that define the world of leisure and entertainment.

The company’s leadership has helped bring many of the world’s largest entertainment and hospitality developments to fruition, and has been exposed to industry best practices across six continents. Tribes, multibillion-dollar operators, government entities, global financial institutions and others depend on the company’s divisions:  

• The Innovation Group—Premier provider of consulting services for the gaming, entertainment and hospitality industries. Services include feasibility studies, market assessments, economic impact studies, strategic and financial planning, economic diversification, legislative and government advisory, litigation and expert witness support.

• Innovation Capital—Leading boutique investment banking firm offering Gaming & Leisure and Restaurant & Retail practices. Services include mergers and acquisitions, corporate finance, financial restructuring and valuations/fairness opinions.

• Innovation Project Development—Experienced project management firm providing oversight of the industry’s most complex developments.

• Innovation Marketing—Translates the unparalleled consultancy, analysis and research of The Innovation Group into industry best practice marketing tactics. 

• Innovation Management Services—Exclusive network of operational experts offers short-term crisis management, operations evaluation, turnaround implementation, management strategy and pre-/post-opening services.

• Innovation Food & Beverage—Specialty advisory team offers research and analysis, operations and management, concepting and implementation, positioning and marketing, development and renovation and financing and asset management specific to F&B considerations.

• Innovation Sports & Entertainment—Practice to further establish the organization’s presence in a broader range of sports, entertainment, performance venue, convention center and related amenity segments.

• Innovation Interactive—Research, analysis and strategic advisory specific to the online gaming segment.

JBA Consulting Engineers

Founded in 1966 and based in Las Vegas, JBA Consulting Engineers initially focused on regional projects and quickly grew to become an engineering leader in the western United States. Five decades later, JBA has expanded its expertise by embracing cutting-edge technology, and mastering sustainable design and international design standards, while deploying a team of trusted advisers to deliver these state-of-the-art designs and master-plan consulting services throughout the world.

JBA took part in the master planning of Twin Arrows Casino and Resort, utilizing the latest in BIM technology to design the magnificent facility. The resort and casino encompass 266,000 square feet of space with more than 48,000 square feet dedicated to gaming and 105 hotel rooms. The facility design includes 954 tons of chillers, 21,000 MBH heat capacity and a 110,000-cfm casino heat recovery air floor system. JBA provided MEP, acoustical engineering, security and surveillance and fire protection engineering services.

JBA Consulting Engineers Tribal Partial List:

• Agua Caliente Casino Resort Spa – Rancho Mirage, California

• Barona Resort & Casino – Lakeside, California

• Black Oak Casino – Tuolumne, California

• Casino Snoqualmie – Snoqualmie, Washington

• Dry Creek Rancheria – Santa Rosa, California

• Graton Rancheria Casino – Rohnert Park, California

• Gun Lake Casino – Wayland, Michigan

• Little Six Casino – Prior Lake, Minnesota

• Muckleshoot Casino – Auburn, Washington

• Mystic Lake Casino – Prior Lake, Minnesota

• Pala Casino Spa Resort – San Diego, California

• Quechan Casino – Winterhaven, California

• River Rock Casino – Geyserville, California

• San Manuel Casino – Highland, California

• Spa Resort Casino – Palm Springs, California

• Thunder Valley Casino – Lincoln, California

• Twin Arrows Casino – Flagstaff, Arizona

• Valley View Casino – Valley Center, California

• Wildhorse Casino – Pendleton, Oregon

 For more information, visit www.jbace.com.

Konami Gaming, Inc.

Konami Gaming, Inc. is “born from fun” with entertaining games designed to ignite players’ imaginations and an innovative casino management system designed to drive business forward.

Konami is a complete gaming manufacturer that develops, designs, manufacturers, distributes, sells and services slot machines and the casino management system Synkros. With headquarters located in Las Vegas, Konami’s products are distributed throughout North America, Europe, Latin America, the Caribbean and Southeast Asia.

Synkros is the evolution of the Konami Casino Management System, and is best known for its advanced capabilities of real-time analysis, reliability and innovative marketing tools. Synkros offers system-delivered slot tournaments using True Time Tournaments, allowing tournaments to be administered using a player-on-demand format where patrons can play their tournaments at their own convenience.

Synkros also offers SuperSeries, a multi-level, multi-themed, floor-wide bonusing tool. SuperSeries bonus themes include Tomb Treader, Mustang Mayhem, Lot-A-Bucks and Thunder Track. Recently, Konami’s system was selected by Seven Clans casino properties located in Red Lake, Warroad and Thief River Falls, Minnesota.

Konami’s game library continues to grow with increasingly popular games on innovative cabinets. The Podium, one of Konami’s popular cabinets, has been taken to greater heights with Podium Goliath.

Podium Goliath is a larger version of the Podium, standing more than 7 feet tall and featuring colossal sound with dual 36-inch, high-definition LCDs and 360-degree attract lighting. A new game series available on the Podium cabinets is Passport to Riches, a Multi Mystery Xtra Reward game. Passport Riches offers three new bonus features, including Free Reels, Power Push and XL Wild Reels, and two available titles, Great Pyramid and China Dream, which features a traveling interactive dragon that randomly triggers these bonuses individually or in combination with one another.

Konami has many upcoming releases scheduled for 2013, including Dragon’s Victory, a new four-level, linked mystery progressive game in which players lead a dragon on a magical adventure to uncover medallions. Dragon’s Victory will be compatible with most KP3 video titles. Konami will also release SeleXion, a multi-game that offers up to 10 KP3 video titles. It includes multi-denominations, easy-to-use LCD touch screens and a Dynamic Button Panel. Game themes will change instantaneously between titles.

For more information about Konami Gaming, Inc., visit www.konamigaming.com.

Multimedia Games

Multimedia Games is poised to “play louder” in 2013 with expansion into Nevada and other markets, the addition of new titles to the High Rise Games series, the rollout of its latest premium product series, Smokin’ Hot Jackpots, and the upcoming National TournEvent of Champions.

The High Rise Games series is picking up significant momentum, and MGAM expects to release a new title every quarter, such as High Rollin’ Progressive and High Rise Hotel, along with increasing the number of games featuring the award-winning MoneyBall bonus game. Styled after a traditional pinball game, players get three shots on one of the four themed top-box play screens. After selecting where their MoneyBall will launch, players watch as it hits pins, bumpers, multi-ball triggers, 3X fireballs or a ball lock before landing in a prize bucket.

High Rise Games feature one of the largest top boxes in the industry with a vertically placed 37-inch LCD screen and colored LED lights around the bezel.

Smokin’ Hot Jackpots, the newest premium mechanical product series, will hit casino floors this year. Paired with six popular mechanical base game titles, such as Top Shelf, Smokin’ 777 and Tiger 7s, and featuring an 11-tier linked progressive, the new Progressive Heat Up feature and an attention-grabbing top box tower, this series stands to be one of the company’s top products this year.

In March, MGAM will roll out the National TournEvent of Champions tour, which is revolutionizing the idea of a slot tournament. The tournament promotions team will visit roughly 80 to 100 casinos throughout the nation on their “PLAY LOUDER” tour bus and crown winners at each location. The championship finale will take place at Lagasse’s Stadium at the Palazzo during G2E 2013. With more than $250,000 to be handed out in prizes, along with the title of the “Nation’s Best Player” up for grabs, this event will be a historic moment for MGAM and the participating casinos.

“With more High Rise Games titles on the horizon,” says a company official, “the debut of Smokin’ Hot Jackpots heating up casino floors and players and casinos fighting it out across the country for bragging rights in the National TournEvent of Champions, Multimedia Games is once again proving they give their customers and players the ultimate ‘Play Louder’ experience.”

For more information about Multimedia Games, visit www.multimediagames.com.

SHFL entertainment

SHFL entertainment, Inc. is a leading global gaming supplier committed to making gaming more fun for players and more profitable for operators through product innovation, and superior quality and service.

The company operates in legalized gaming markets across the globe and provides state-of-the-art, value-add products in five distinct categories: Utility products, which include automatic card shufflers and roulette chip sorters; Proprietary Table Games, which includes live games, side bets and progressives; Electronic Table Systems, which include various e-table game platforms; Electronic Gaming Machines, which include video slot machines; and newly introduced iGaming, which features online versions of SHFL entertainment’s table games, social gaming, and mobile applications.

SHFL entertainment, Inc. is included in the S&P SmallCap 600 Index.

Information about the company and its products can be found on the internet at www.shfl.com, or on Facebook, Twitter and YouTube.